Client Support Specialist

2 weeks ago

Belgrade, Central Serbia Acolin Full time €40,000 - €60,000 per year

Job Summary

We are looking for a highly organized and client-focused Client Operations Support professional to join our team. This role is essential in supporting day-to-day client operational processes, ensuring high-quality service delivery and internal coordination. You will play a key role in managing client data, responding to inquiries, and supporting internal tools and systems critical to the client lifecycle. This is an exciting opportunity for someone with a strong operational mindset, attention to detail, and a passion for the financial services industry.

Key Responsibilities

  • Support all phases of the client lifecycle, from onboarding and implementation to ongoing operations
  • Daily monitoring of client mailboxes and timely actioning of client queries
  • Coordination of task delivery across various servicing teams.
  • Maintain and update client information across systems (e.g., CRM, fund data tolls, internal databases)
  • Managing client complaints/issues: documenting, resolving, and escalating when needed
  • Prepare and deliver routine and ad-hoc reports for internal stakeholders and clients
  • Assist in management of contracts, invoicing details.
  • Help document SOPs, and training materials for operational tasks
  • Act as a backup for other team members
  • Participate in cross-departments initiatives (e.g CRM cleanup, contract management cleanup)
  • Work with marketing or business teams on client communications

Qualifications & Skills

  • Minimum 3 years of experience in the financial industry, ideally in a client-facing role
  • Experience using enterprise tools such as CRM, Excel (pivot tables, VLOOKUP), and familiarity with Funds Data or Commission tools is a strong advantage
  • Strong organizational and time-management skills with the ability to manage multiple priorities and deadlines
  • Excellent attention to detail and a high degree of accuracy when working with data
  • Customer-centric approach with strong communication and interpersonal skills
  • Proactive problem-solver who takes initiative and ownership of tasks
  • Ability to work independently and as part of a cross-functional team
  • Fluency in English (written and verbal) — additional languages are a plus
  • Willingness to learn and adapt in a constantly evolving environment

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