Technical Support Specialist

Technical Support Specialist

Department:
Engineering

Reports to:
Technical Support Lead

Location:
Belgrade, Serbia (On-site with hybrid flexibility after onboarding)

Type:
Full-time

Ready to launch your career in MarTech?

Are you naturally curious about how technology works? Do you get satisfaction from solving complex problems and helping others succeed? If you're looking for a role that combines technical challenges with real career growth, you might be exactly who we're looking for.

At Hunch, technical support isn't a sideline—it's a crucial part of our engineering team. As our Technical Support Specialist, you'll be the technical bridge between our cutting-edge advertising platform and global clients managing millions in ad spend. This isn't about following scripts; it's about understanding systems, solving real technical challenges, and directly influencing how we build better products.

What you'll do

Day-to-day responsibilities

• Provide technical support via Intercom, Slack, and email for our global client base
• Troubleshoot platform issues using various diagnostic and debugging tools
• Collaborate with QA and development teams to identify and resolve product bugs
• Analyze support patterns to drive product improvements
• Document solutions and build our technical knowledge base

Technical projects you can own

• Build automation tools to streamline support processes
• Participate in alpha/beta testing of new features
• Create comprehensive technical documentation and video tutorials
• Develop internal dashboards for support metrics and insights

Your impact

• Support clients managing multi-million dollar advertising budgets
• Directly influence product development through customer feedback
• Help scale our support operations as we grow globally

What we're looking for

Required (must-haves)

• University degree (technical field preferred)
• Strong written and verbal English communication skills
• Problem-solving mindset with attention to detail
• Genuine interest in technology and enthusiasm for continuous learning
• Ability to work both independently and collaboratively

Preferred (great to have, but we'll teach you)

• Previous experience in technical/product support
• Basic understanding of:
• Database concepts
• APIs and testing tools like Postman
• Social media advertising platforms (Meta, Snapchat and TikTok)
• Data formats (JSON, CSV) and feed management
• Familiarity with support tools (Intercom, Zendesk, or similar)
• Additional languages beyond English

Important:
Don't meet every preference? We're more interested in your potential than your past. If you're excited about learning these technologies and growing with us, we want to hear from you.

Working at Hunch

Your first 90 days

• Month 1:
  Comprehensive onboarding in our Belgrade office - meet the team, learn our platform
• Month 2:
  Shadow experienced team members, handle your first tickets with mentorship
• Month 3:
  Own your first support queue, contribute to documentation, propose your first improvement

Our work model

• Flexibility:
  Up to 2 remote days per week after successful onboarding
• Core hours:
  Team collaboration from 10 AM - 4 PM CET
• On-call rotation:
  Shared responsibility once per week (with extra compensation)
• Office environment:
  Modern workspace in Belgrade, complimentary snacks/beverages, regular team lunches

What makes us different

• Small, impactful team:
  Direct access to founders and leadership - your voice matters
• Engineering-first culture:
  Support is integrated into product development, not isolated from it
• Global reach:
  Work with diverse clients across US, Europe, and Latin America
• Growth mindset:
  We invest in your development through mentorship and learning opportunities

Our recruitment process

We respect your time and aim to move quickly:

Step 1 - Application Review
(within 1 week)

Submit your CV and we'll respond within a week

Step 2 - Culture Fit Call
(30-45 minutes)

Let's explore mutual fit - your career goals, our culture, and how we can grow together

Step 3 - Technical Discussion
(60-90 minutes)

Meet your future team and team lead to dive deeper into the role and explore your technical interests

Step 4 - Final Decision

We'll make our decision quickly and transparently

About Hunch

Hunch is a fast-growing technology startup building an advanced creative automation and media buying platform for global advertisers. As a Meta (Facebook) Marketing Partner, we help brands and agencies achieve performance at scale through intelligent automation.

Our impact

• Processing millions in ad spend monthly
• Serving clients from Fortune 1000 brands to innovative startups
• Building the future of advertising technology

Our values

• Stay curious and open:
  Question everything, learn constantly
• Ship quality:
  Take pride in what we build
• Help others win:
  Our success comes from client success
• Own your impact:
  Your work directly affects our growth

Ready to start your journey in MarTech?

Apply now and tell us why you're excited about growing with Hunch. We're looking for potential, not perfection.

Hunch is an equal opportunity employer committed to building a diverse team. We welcome applications from all backgrounds and experiences.