Technical Support Engineer

2 weeks ago

Belgrade, Central Serbia Skillcast Full time £55,000 - £60,000

Position: Technical Support Engineer - SaaS Integrations

Location: London

Remuneration: £55k-60K per annum plus bonus (based on experience)

Purpose

Skillcast is a premier digital learning provider that helps companies train and motivate their employees to act with integrity and comply with various regulations. We are looking for a Technical Support Engineer in our Technology department to configure customer instances of our SaaS app and implement and maintain integrations with third-party SaaS apps.

Duties & responsibilities

  • Implement new SSO and third-party integrations with our SaaS app
  • Diagnose problems and advise the customer on third-party integration
  • Implement solutions involving configuration scripts
  • Work with our App Development team to create new integrations with third-party products (such as Workday; Salesforce; Azure Active Directory; Hibob; BambooHR and other HRI systems)
  • Work with Infrastructure teams and Customer Success teams to provide 2nd line support for our SaaS app
  • Guide and mentor clients and internal teams for integrating our SaaS application and related technologies and share knowledge & good practice,
  • Build and curate suitable documentation and support guides for clients and internal teams
  • Proactively identify opportunities for system improvements and optimisation, enhancing overall performance

Knowledge, skills and experience

  • A minimum of 2 years experience of SaaS application configuration and integration
  • A minimum of 1 years experience with Identity Management solutions such as Azure Active Directory and Okta
  • Working knowledge of JSON, XML and configuration scripting
  • Experience in testing and diagnosing problems in APIs using Postman (or equivalent)
  • Experience in onboarding new customers on SaaS applications
  • Experience in SaaS integration related problem solving
  • Can-do attitude for supporting a wide range of technical solutions
  • Meticulous and methodical approach to documentation
  • Inquisitive approach to data modelling and problem solving
  • Customer support experience

Benefits

  • Join a growing business in a thriving and innovative sector
  • Hybrid working (a minimum of 2 days at the office and maximum of 3 days working from home)
  • Competitive salary plus discretionary quarterly performance-related bonuses
  • 28 days holidays (full-time) plus Bank Holidays
  • Contributory Pension

Candidates should be within regular, commutable distance to London and immediately eligible to work within the UK.

To submit your CV for this role, please click 'Apply for this job'.

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