Junior Technical Support Engineer

2 weeks ago

Belgrade, Central Serbia Neo Group Full time €25,000 - €40,000 per year

We are looking for a Junior Technical Support Engineer eager to start or continue their career in the industry. This role is ideal for someone with a good technical foundation, a willingness to learn, and excellent communication skills. You will assist our partners and internal teams with technical questions, troubleshoot issues under guidance, and gain valuable hands-on experience in a dynamic and fast-paced environment.You will work closely with experienced colleagues, receiving mentorship and training while contributing to smooth platform operations and an exceptional partner experience. This position also provides a solid foundation for future career paths within the company, including opportunities to grow into QA roles.

Responsibilities

  • Assist as a technical contact for our platform, supporting inquiries from partners, game providers, and internal teams.
  • Help diagnose and resolve issues related to integrations, game sessions, player data, API responses, and payment flows (with guidance from senior team members).
  • Collaborate with Product, QA, and Engineering teams in investigating incidents and implementing solutions.
  • Communicate clearly and politely with both technical and non-technical audiences.
  • Support monitoring of platform performance and escalate irregularities when needed.
  • Track requests and document progress to ensure timely follow-up.
  • Contribute to maintaining support documentation, workflows, and knowledge base articles.
  • Learn and grow by identifying areas for improvement in processes and tools.

Requirements

Requirements

  • Basic understanding of web technologies (APIs, HTTP, browsers, logs, networking).
  • Previous experience in technical support, helpdesk, QA, or a related role is a plus (Gaming or SaaS experience is an advantage, but not required).
  • Strong willingness to learn and develop technical troubleshooting skills.
  • Good communication and interpersonal abilities (active listening, clear explanations, constructive feedback).
  • Responsible, organized, and eager to follow tasks through to resolution.
  • Ability to stay calm and attentive when handling multiple requests.
  • Fluency in Russian and at least Intermediate English.

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