Technical Support Manager

2 weeks ago

Belgrade, Central Serbia DBeaver Full time $90,000 - $120,000 per year

At DBeaver, our team has a shared vision to integrate data into the routines and decision-making process of every individual. With a dedicated community of over 10 million active users worldwide who constantly inspire us, our open-source approach fuels innovation within.

Today, DBeaver is the leading provider of cross-platform enterprise data and database software, and we're seeking a Technical Support Manager to manage our small, but growing global team of Technical Support Engineers. This role will be filled by a player-coach, someone who is as comfortable digging deep on technical issues as they are managing and elevating their team.

Location:
This role can be based remotely in the United States (although East Coast or Central Time is a plus for managing our global team), or hybrid in our offices in Belgrade, Serbia, or Budapest, Hungary.

What You'll Do:

  • Lead and manage a small team of global technical support engineers, providing guidance, coaching, and mentorship
  • Advocate for customer needs and collaborate with other teams (e.g., sales, product, engineering) to improve products and services
  • Troubleshoot and solve a variety of technical issues related to our DBeaver enterprise products
  • Reproduce customer issues and bugs to improve our product internally
  • Lead the selection, creation, and maintenance of company support tools, documentation, knowledge articles, and processes

What You Bring:

  • Experience managing a technical support team
  • Ability to balance individual contributions with team management responsibilities
  • Extensive experience working with various types of relational databases, such as PostgreSQL, MySQL, Oracle, or other SQL-based databases
  • Some experience troubleshooting issues or working in cloud-based environments like AWS, GCP, Azure, etc.
  • Some experience with DevOps tasks, understanding Docker and Kubernetes technologies, working with CLI.
  • Attention to detail and problem-solving skills
  • Excellent written communication skills

Bonus Skills:

  • Recent or past experience programming in or debugging issues with Java
  • Broad knowledge of IT technologies in the database ecosystem
  • Additional experience with NoSQL-based database

We Use the Following Tools:

  • Relational/Non-relational databases
  • DBeaver
  • GitHub
  • Jira
  • Hubspot Service Desk

Skills Can Be Learned, But Passion Can't:
Don't worry if your resume doesn't tick every box. In this role, we value experience with databases or database tools, lead or management experience, and stellar communication skills. If you're a quick learner with the drive to succeed, we encourage you to apply

About DBeaver:
DBeaver Corporation provides a full-featured data solution that easily adapts to users' needs, from open-source tools, to all-in-one enterprise software. Our mission is to make it possible for all kinds of people and organizations to leverage all kinds of data.

We are committed to creating a diverse and inclusive workplace where everyone feels welcomed and valued. If you are looking for an opportunity to join a collaborative and supportive team, we invite you to apply today.

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