Junior Customer Success Manager

3 days ago

Novi Sad, Vojvodina, Serbia HeartCount Full time €25,000 - €35,000 per year

About HeartCount

HeartCount is an AI-powered employee engagement platform that helps organizations understand how their people really feel, in real time. We work with forward-thinking HR and business leaders who want to build healthy, high-performing organizations.

We're a growing startup, which means you'll have the chance to wear many hats, learn quickly, and directly influence the way we serve our customers.

The Role

We're looking for a
Junior Customer Success Manager
to join our team and support our Head of Customer Success. This role is perfect for someone with
1–3 years of startup experience
who's hungry to grow, loves working with clients, and wants to help companies get real value from our product.

You'll play a key role in onboarding, supporting, and retaining customers — making sure they have an excellent experience with HeartCount.

What You'll Do

  1. Customer Onboarding:
    Guide new clients through setup and onboarding, ensuring smooth adoption of the platform.
  2. Customer Support:
    Respond to client questions and issues via email, chat, or calls, escalating where needed.
  3. Engagement & Retention:
    Monitor client usage, identify risks early, and work to keep customers engaged.
  4. Assist Head of CS:
    Support with account management tasks, reporting, and follow-ups.
  5. Customer Training & Resources:
    Help create guides, tutorials, and FAQs to make the customer journey easier.
  6. Feedback Loop:
    Collect and organize customer feedback for the product and leadership teams.
  7. Processes & Tools:
    Help improve CS processes, documentation, and internal workflows.

What We're Looking For

  • 1–3 years of experience in a
    Customer Success, Account Management, or Support
    role (startup experience required).
  • Strong
    communication and problem-solving skills
    .
  • Ability to
    manage multiple clients and priorities
    in a fast-moving environment.
  • Comfortable with SaaS tools and eager to learn new systems quickly.
  • Curious, proactive, and hungry to grow into a bigger role over time.
  • Fluent in English (written and spoken).

What We Offer

  • Opportunity to grow alongside the company and expand into a senior role.
  • Exposure to global HR tech markets and clients.
  • Hands-on learning directly from our Head of CS and leadership team.
  • Flexible working (Novi Sad/ Belgrade office).
  • Competitive salary with growth potential.

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