Customer Service Agent

1 week ago

Belgrade, Central Serbia Hyperoptic Full time €25,000 - €35,000 per year

Job title:
Customer Service Agent – 1st line

Office location:
Belgrade with Hybrid working (3 days in the office, 2 days from home)

About the role and the Te

amAs a Customer Service Agent at Hyperoptic you will work in an energetic environment with over 150 enthusiastic, empathetic and motivated people. You will overcome obstacles on a daily basis and make every problem an opportunity, moving toward a common goal within a supportive team always ready to help you. As part of one of our customer oriented teams, you would have the opportunity to speak with interesting people from all walks of life, from all four corners of the UK, and to work alongside smart and innovative people from Serbia and UK alik

**e.

What will you be doi**

  • ng?Offering first line assistance to customers with technical, billing and admin related quer
  • iesProviding quick and outstanding customer support through all communication channels (mostly over the pho
  • ne)Maintaining clear, accurate customer records, update database records upon requ
  • estWork effectively with team leads and senior agents in timely flagging & resolving all outstanding issues in order to prevent complaints and provide exceptional customer experie

**nce

What we are looking**

  • for:Strong work ethic with an ownership mindset and a positive "can-do" atti
  • tudeTeam player who is patient and works well under st
  • ressExcellent oral and written English skills as well as impeccable communication skills (able to maintain professional and effective yet friendly communication with custom
  • ers)Multitasking and flexibility as well as problem-solving and solution-focused min

**dset

Why work fo**

r us?We're in your corner and our vision is to be the UK's most loved and desired broadband provider, that shows the way broadband is

doneAwarded Broadband Provider of the Year 2023 Uswitch Telecoms Awards, as voted for by 20,000 customers, plus Fair Terms Gold Award 2023. We're also very proud to have been awarded Great Place to Work Certification and UK's Best Workplaces for Wellbeing (

2022)In our Belgrade office, we work with our UK colleagues in a shared mission: to gigabit Britain. Our office started up in 2013 with what was then 20 developers, now we're more than 700 people and about to move into our brand-new offices. Do you want to be a part of our next adven

**ture?

Going beyond the ex**

pectedWhatever we're doing – whether we're liaising with our customers, delivering our network, or working on our company strategy, going beyond the expected is the benchmark for everything we do. How we work is shaped by our three culture princ

  • iples:We work smarter, to
  • getherWe stay f
  • ocusedWe strive for exce

**llence

Some of our key Be**

  • nefits:Competitive
  • salaryGlobal Remote working for up to 2 week per year for those who are able to work r
  • emotely25 days' paid holiday increasing each year, to a ma
  • x of 35Extra days off for your birthday, move house and vo
  • lunteerAccess to a wellbeing platform, Re
  • zilientPartnership with SOS Children's
  • VillagePrivate medical in
  • suranceFit Pass d
  • iscountTechnology d
  • iscountTeam sports act
  • ivitiesMassages in the
  • officeSweet T

uesdays

We're committed to providing equal opportunities to all applicants and employees. In fact, this is at the heart of our culture and values. We welcome applications from candidates from all walks

**of life.

What happ**

  1. ens next?You apply (please send us your CV in
  2. English)We carefully review your ap
  3. plicationWe'll get back to you — even if it's a no

(for now)

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