Associate Director, Account Management Quality, Medical Affairs

IQVIA Medical Communications is seeking an Associate Director, Account Management Quality, to drive financial health of Practice Accounts, consistency and improvements in ways of working and liaison with delivery leaders.

Who We Are

IQVIA is a global leader in bringing together data, technology, advanced analytics, and human science expertise to help the healthcare industry make better decisions, and ultimately improve patient outcomes. Thanks to our unique position within IQVIA and Medical Affairs, the Medical Communications division provides offerings that extend well beyond those of a traditional agency to support this mission.

Our team includes practice area and client services leads, strategists, behavioral scientists, account and event managers, operations specialists, plus content and design professionals. Together and in partnership with our customers, we transform data and insights into effective medical communications to accelerate positive change in health care.

We are a highly collaborative and intellectually curious group of people located in 14 countries across 4 continents. We are continually pushing each other to improve our solutions, drawing on our unique blend of backgrounds and experience.

Role objective:
Reporting to the General Manager, IQVIA Medical Communications (IMC) this role is accountable for the quality, consistency and accuracy of the management of our accounts, projects and programmes. Partnering with the Director, Practice Area (s) and Director, Account Management (s), this role will support our Account Management team in monitoring timely and consistent implementation of our ways of working and financial framework and will partner with Department Leads to ensure quality delivery of our work. Key responsibilities include:

Growth

• Accountable for financial checks to ensure consistent and timely management of project finances, including time and expense reporting and management, tracking invoicing and payments, internal fund transfer agreements, monitoring revenue recognition and forecasting versus project status, ensuring accurate timecoding and monitoring status of Change Orders
• Responsible for reporting of Key Performance Indicators across the Account Management team
• Support budgeting for larger proposals and bids
• Monitor project profitability ensuring interim and final reconcilliations are in place and responsible for the development and delivery of action plans to improve margin across individual projects, and offering types
• Support / lead where delegated, strategic pricing initiatives, ensuring inclusion of IMC services within IQVIA pricing tools and encouraging default inclusions of services into core IQVIA solutions across Research and Development, Real World Solutions and Commercial Services

Quality

• Responsible for tracking availability, timely update and adherence to project and programme timelines, identifying any challenges and working cross functionally to address
• Accountable for ensuring consistent adoption of process adherence, consistency and improvement across Account Management team
• Lead development of core resources to drive CSU efficiency and consistency (templates, guides and tools)
• Monitors customer satisfaction metrics, identifies areas for improvement and takes responsibility to developing training and new initiatives to address quality and competencies within the Account Management team
• Responsible for identification and leadership of new processes / process improvement within the Account Management team

Internal collaboration

• Act as point of contact for process optimisation and delivery improvement between Account Management and IMC delivery teams (e.g. Content, Creative, Event Management, Finance)

Team leadership

• Accountable for resourcing across Account Management teams to drive target utilization and ensure utilization targets are met
• Responsible for onboarding and training of new Account Management staff
• Responsible for developing and implementing relevant training for Account Management staff to support optimal programe management, client handling, strategic capability and business development skills
• Line management as

IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more