Creative Operations Lead

Job title: Creative Operations Lead

Office location:
Serbia with Hybrid working (3 days in the office)

About the role and the Team:

This role sits at the intersection of brand, marketing and studio operations. You'll lead the day-to-day project delivery, resourcing and coordination of ATL brand campaigns — partnering closely with commercial, marketing, media and internal creative teams to ensure our campaigns land on time, on brief and on brand. This is both a maker and operator role: shaping the campaign delivery plan, managing cross-functional stakeholders, and keeping the creative engine running smoothly.

What will you be doing?

Brand activation & campaign support

• Support the development and delivery of brand campaigns (OOH, digital audio, social, branded
• content, YouTube, offline)
• Coordinate campaign assets across multiple channels ensuring consistent brand expression
• Support ATL media planning and creative development alongside media/channel owners
• Align cross-functional teams (digital, audience, website, PR, CRM) on campaign requirements and deliverables
• Manage external agencies, freelancers, production partners and print vendors
• Track performance and share learnings to drive continual improvement
• Ensure all campaign content is compliant, aligned to brand identity and uses the latest positioning
• Manage campaign collateral/merchandise production as required

Creative operations, traffic & project management

• Own the day-to-day workflow of the internal creative studio — from intake through to delivery
• Translate briefs into clear scopes, timings, sequencing and deliverable plans
• Maintain capacity visibility, flag bottlenecks early, and propose resource solutions
• Manage priorities, approvals, version control and stakeholder updates
• Champion efficient processes, templates and tools (Jira as primary traffic system)
• Maintain budget trackers and support PO raising / tracking
• Help cultivate a calm, accountable, solutions-focused studio culture

What we are looking for:

• Degree or equivalent experience
• Excellent communication and interpersonal skills, with the ability to effectively engage and influence stakeholders at all levels
• Ability to think strategically, provide practical solutions, and make sound decisions in complex and evolving product and customer journey environments
• Strong leadership abilities, including the capacity to build and motivate teams, manage change, hold people to account and drive a culture of customer and product focus
• Telecoms experience and/or experience in a start-up or PE environment - DESIRABLE

Why work for us?

We're in your corner and our vision is to be the UK's most loved and desired broadband provider, that shows the way broadband is done

Awarded Broadband Provider of the Year 2023 Uswitch Telecoms Awards, as voted for by 20,000 customers, plus Fair Terms Gold Award 2023. We're also very proud to have been awarded Great Place to Work Certification and UK's Best Workplaces for Wellbeing

In our Belgrade office, we work with our UK colleagues in a shared mission: to gigabit Britain. Our office started up in 2013 with what was then 20 developers, now we're
more than 700 people. Do you want to be a part of our next adventure?

Going beyond the expected

Whatever we're doing – whether we're liaising with our customers, delivering our network, or working on our company strategy, going beyond the expected is the benchmark for everything we do. How we work is shaped by our three culture principles:

• We work smarter together
• We stay focused
• We strive for excellence

Some of our key Benefits:

• Competitive salary
• Global Remote working for up to 2 week per year for those who are able to work remotely
• 25 days' paid holiday increasing each year, to a max of 35
• Extra days off for your birthday, move house and volunteer
• Access to a wellbeing platform, Rezilient
• Partnership with SOS Children's Village
• Private medical insurance
• Fit Pass discount
• Technology discount
• Team sports activities
• Massages in the office
• Sweet Tuesdays

We're
committed
to providing equal opportunities to all applicants and employees. In fact, this is at the heart of our culture and values. We welcome applications from candidates from all walks of life.

What happens next?

1. You apply (please send us your CV in English)
2. We carefully review your application
3. We'll get back to you — even if it's a no (for now)