Senior IT Operations

We are looking for a Senior IT Operations & Network Support Engineer
to join our team.

This role is ideal for someone with strong technical expertise, excellent problem-solving skills, and experience working in a global, fast-paced environment.

About Job

• Network Infrastructure:
• Installing, configuring, and maintaining network infrastructure, such as Firewall, routers, switches, and wireless networks.
• Network Monitoring and Troubleshooting:
• Proactively monitoring network performance and resolving escalated technical issues for the company's internal network and potentially cloud-based systems.
• Audio and Video Conferencing:
• Providing technical support for AV support and troubleshooting
• Office IT Support:
• Providing technical support for office-related IT systems, including software and hardware devices
• User Support:
• Addressing support issues from users and ensuring a seamless IT experience for the entire organization. Making sure that all Onboarding and offboarding processes are followed as per procedure.
• Asset Management:
• Ensure complete asset management throughout its lifecycle, from requirement and purchase to payment, fulfillment, retirement, and e-waste disposal.
• Vendor Management:
• Identify, coordinate with vendors, and build good relationships to support regional IT requirements. Lead IT procurement activities, including sourcing, evaluation, negotiation, and purchasing.
• IT Project support:
• Able to participate in, contribute to, and lead IT-related projects across regions
• Security:
• Providing technical support and helping to ensure the site is secure by having proper security controls and configurations. Take part in all security audits, both internal and external, to ensure that each action item is resolved. Also, make sure the site/region is secure as per InfoSec guidelines and report out.

Required Qualifications and Skills

• Experience:
• 8+ years of progressive experience in networking and IT support in a multinational environment, and exposure to M365/Cloud is desirable.
• Education:
• Degree in a technical area like computer science or information technology.
• Certifications:
• Industry-recognized certifications, such as CCNE, Cloud, or MSFT, are valuable.
• Technical Skills:
• Proven expertise in operating systems and end-user device management. Solid experience with network technologies, including LAN, WAN, and WLAN, as well as network hardware such as routers and firewalls. Familiarity with Microsoft 365 and cloud infrastructure is a strong advantage.
• Soft Skills:
  Effective communication skills to interact with users, teams, and vendors across different locations. Problem-solving and critical thinking. Collaborative mindset in a global environment.

About Centific Centific is a global digital technology services company with solutions across various industries. Led by a people-first, intelligence-driven approach, Centific enables experiences that help brands thrive in a sustainable and meaningful way, working to create long-term value and loyal customers for our clients – now and in the future. With clarity of vision, technological expertise, and operational excellence, Centific is the partner of choice for those who want to run smarter - and those who want to change the race. Our diverse team of over 3,800 people works to deliver on the promise of technology and human-centricity every day. Are you ready to start solving today's industry-specific challenges with tomorrow's cognitive technology? Let's talk. Your Authentic Self at Centific is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. Centific is also committed to compliance with all fair employment practices regarding citizenship and immigration status.