Team Lead – Gaming Equipment Admin

ARRISE sets the benchmark for service delivery and excellence in the iGaming industry.
What makes ARRISE different?

• We're more than a company—we're a community of over 10,000 driven professionals, with offices across Gibraltar, Canada, India, Malta, Romania, Serbia, UAE and beyond.
• We partner with industry leaders like Pragmatic Play, delivering world-class gaming experiences to players everywhere.
• We don't just build products—we build opportunities, invest in our people, and foster growth at every level.

Role Description:
We are seeking a dedicated
Gaming Equipment Administration Team Leader
to manage and oversee gaming equipment operations, ensuring compliance with company standards. Responsibilities include inventory management, equipment analysis, process standardization, and team supervision. You will train and coach team members, create workflows, and collaborate with multiple departments to enhance operational efficiency. This role requires strong organizational skills, technical expertise, and the ability to work in a fast-paced, dynamic environment.

Responsibilities:

• Inventory Management and Control: Maintain records and oversee the quality and quantity of all gaming equipment, such as roulette wheels, dice, cards, and auxiliary equipment. Ensure studios are equipped with necessary and functional gaming tools.
• Equipment Analysis and Testing: Regularly inspect roulette balls, playing cards, and other gaming equipment to ensure compliance with company standards. Monitor and address deviations or defects.
• Procurement and Order Management: Place orders for new equipment or spare parts (e.g., felts, rims, dice) as needed for operations. Coordinate with suppliers to ensure timely delivery.
• Administrative Oversight: Perform related administrative tasks, such as documenting inventory changes, tracking testing equipment, and managing photo session tools. Create and maintain accurate reports and logs.
• Staff Supervision and Development: Delegate tasks, organize workflows, and evaluate team performance. Motivate and coach new employees, providing training as needed to ensure high team efficiency.
• Process Standardization: Develop and implement workflows, procedures, and key performance indicators (KPIs) to enhance team productivity. Contribute to process standardization in line with ISO requirements.
• Problem Resolution: Take a proactive approach in identifying and resolving issues or anticipating potential challenges in gaming equipment management.
• Collaboration: Work closely with departments such as Training, Risk/Surveillance, and HR to ensure alignment with company objectives.
• Reporting and Communication: Prepare detailed daily, quarterly, and yearly reports on KPIs, budget reviews, and team activities for senior management.
• Compliance and Safety: Ensure compliance with company policies, industry standards, and legislative requirements. Maintain the confidentiality of company information and prioritize workplace health and safety.

Candidate Requirements:

• Educational Background: University degree in a relevant field.
• Work Experience: Minimum 2 years in a similar role, preferably in gaming or equipment management.
• Technical Proficiency: Strong PC skills and familiarity with inventory management tools.
• Organizational Skills: Exceptional ability to manage workflows, inventory, and team tasks effectively.
• Communication Skills: Excellent verbal and written communication skills in English.
• Flexibility: Availability to work in shifts (8 hours/day, 5 days a week, across 3 shifts).
• Attention to Detail: High level of accuracy and precision in all tasks.

Nice to Have:

• Process Improvement Expertise: Experience with ISO process standardization.
• Technical Knowledge: Familiarity with gaming equipment testing and calibration.
• Additional Skills: Fluency in additional languages for improved collaboration across regions.

Benefits:

• Competitive salary.
• Additional earnings of €500,00 NET for each successful job referral to ARRISE.
• Special referral campaign of a €2.000,00 NET referral bonus for Turkish speakers.
• Private health insurance from day one.
• FitPass membership for sports activities and discounts at popular brands after 3 months.
• An exceptional studio space in a modern office building in New Belgrade.
• International work environment.
• Opportunities for advancement to higher positions in online casino.
• Grow with ARRISE | Learning Hub - personalized learning, gamified growth, and endless career development at your fingertips

Ready to Elevate Your Career? Join ARRISE Today