Senior Project Manager, Customer Care Operations

2 weeks ago

Belgrade, Central Serbia Clarivate Full time €45,000 - €55,000 per year

We are looking for a
Sr. Project Manager, Customer Care Operations
to join our team in Belgrade. This role contributes to the business performance, operating efficiency, and customer satisfaction for customer success in the Intellectual Property Segment at Clarivate.

About You – Experience, Education, Skills, And Accomplishments

  • 7+ years of relevant experience in similar roles
  • 3+ years of experience in formal project management processes
  • 3+ years of experience working with cross functional teams and managing challenges to keep project timelines
  • Experience presenting projects at executive level
  • Proficiency in English

It would be great if you also had
. . .

  • PMP certification
  • Advanced PowerPoint skills is a plus
  • Bachelor's degree
  • Project management experience in customer success a plus
  • Experience with Intellectual Property industry is a plus

What will you be doing in this role?

  • Drive project delivery and strategy for Customer Success organization
  • Track, report, and provide status reports on a regular basis to project owner and stakeholders. May require project reporting to ELT
  • Develop detailed project plans, including timelines and resource allocation, in collaboration with CS stakeholders
  • Responsible for mitigation of risks, issues, and ensuring dependencies are tracked and managed
  • Maintain regular communication with key stakeholders to provide updates and gather feedback

About The Team
You will be a member of our developing global operations team focused on 4 key areas: customer experience, data & insights, colleague engagement, and business operations. We strive to make improvements in the day-to-day operations as well as deliver and execute the strategy for Customer Success.

Benefits

  • Holidays: 25 days paid leave per annum
  • Private Health Insurance
  • Paid Lunch
  • Yearly Bonus
  • Yearly Merit Plan
  • My Learning Platform
  • Mental Healthcare
  • Fit Pass
  • Life Insurance
  • Accident Insurance
  • Company bicycles for rent free of charge

Hours of work
This is a permanent full-time position, with core engagement hours within CET time zone.

This is a hybrid position, you will be expected to work from our Belgrade office 3 days every other week.

Please note that only shortlisted candidates will be contacted.
At Clarivate, we are committed to providing equal employment opportunities for all qualified persons with respect to hiring, compensation, promotion, training, and other terms, conditions, and privileges of employment. We comply with applicable laws and regulations governing non-discrimination in all locations.

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