Project Manager, Customer Success Operations

2 weeks ago

Belgrade, Central Serbia Clarivate Full time €45,000 - €55,000 per year

We are looking for a
Project Manager, Customer Care Operations
to join our team in Belgrade. This role contributes to the business performance, operating efficiency, and customer satisfaction for customer success in the Intellectual Property Segment at Clarivate and focuses on planning, organizing, and executing projects within defined scope, timeline, and budget, coordinating resources and stakeholders to ensure project objectives are met.

About You – Experience, Education, Skills, And Accomplishments

  • 5+ years of relevant experience in similar roles
  • 3+ years of experience working with cross functional teams
  • Proficiency in English

It would be great if you also had
. . .

  • Project Management Certification
  • Salesforce Experience
  • Experience in Customer Success
  • Proficient in Microsoft application suite

What will you be doing in this role?

  • Define project scope, develop project plans, and oversee project execution.
  • Manage communication with internal and external stakeholders, ensuring project objectives are clearly understood.
  • Monitor and report project progress, including budget and resource management.
  • Identify, mitigate, and resolve project risks and issues, working with management and project owners as needed
  • Coordinate the activities of cross-functional teams to ensure project deliverables are met on time.
  • Lead regular project status meetings and ensure project documentation is accurate and up to date.

About The Team
You will be a member of our developing global operations team focused on 4 key areas: customer experience, data & insights, colleague engagement, and business operations. We strive to make improvements in the day-to-day operations as well as deliver and execute the strategy for Customer Success.

Benefits

  • Holidays: 25 days paid leave per annum
  • Private Health Insurance
  • Paid Lunch
  • Yearly Bonus
  • Yearly Merit Plan
  • My Learning Platform
  • Mental Healthcare
  • Fit Pass
  • Life Insurance
  • Accident Insurance
  • Company bicycles for rent free of charge

Hours of work
This is a permanent full-time position, with core engagement hours within CET time zone.

This is a hybrid position, you will be expected to work from our Belgrade office 3 days every other week.

Please note that only shortlisted candidates will be contacted.
At Clarivate, we are committed to providing equal employment opportunities for all qualified persons with respect to hiring, compensation, promotion, training, and other terms, conditions, and privileges of employment. We comply with applicable laws and regulations governing non-discrimination in all locations.

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