Customer Success Manager UK

2 days ago

Belgrade, Central Serbia Wallbox Full time €30,000 - €60,000 per year

Present in 96 countries, we are dedicated to changing the way the world uses energy through advanced electric vehicle charging and energy management systems. We have the headquarters in Barcelona and manufacturing facilities in Spain (Barcelona), and the US (Arlington, Texas). We are rapidly becoming a leading company in the market.

In 2021, we were listed on the New York Stock Exchange (NYSE WBX), allowing us to garner acclaim and win prestigious design awards (the IF Design, Good Design, and RedDot Awards).

In 2022, we acquired ARES (an assembly electronics company) and COIL (Installers of turnkey EV charging solutions). One year later, in 2023, we acquired ABL, the leading German EV charger manufacturer, which has allowed us to have a stronger presence in Europe.

Get in charge with Wallbox

About the Role:

Customer Success Manager (CSM) is responsible for ensuring successful customer onboarding, adoption, and satisfaction across Wallbox's AC and DC charging solutions. The CSM drives customer retention and renewal, identifies technical and commercial growth opportunities, and acts as a trusted partner for customers throughout their lifecycle.

Key Responsibilities:

  • Lead customer onboarding, including training, documentation, and initial deployment support.
  • Ensure smooth installation, commissioning, and integration of AC and DC products.
  • Serve as the primary post-sale contact for key accounts: CPOs, fleets, utilities, municipalities, resellers.
  • Drive customer satisfaction (NPS/CSAT) and manage escalations in close coordination with Support and Service teams.
  • Collaborate closely with Engineering, Product, and Services teams to ensure smooth prospect-to-customer transitions and long-term success.
  • Work with cross-functional teams (Hardware, Software, Validation) to ensure project feasibility and execution.
  • Track project milestones, manage risks, and ensure deliverables meet quality and timing objectives.

Requirements:

  • 3–5+ years in B2B customer-facing roles (Customer Success, Account Management, Pre-Sales, or Project Management), preferably in infrastructure, energy, or EV charging.
  • Proven track record managing large, complex accounts and multi-stakeholder relationships.
  • Strong relationship management and consultative skills.
  • Technical understanding of hardware/software solutions, ideally in energy or mobility.
  • Familiarity with public tender processes, regulatory frameworks, and large contract negotiations.

Skills & Competencies:

  • Excellent communication and interpersonal skills.
  • Ability to identify opportunities for upsell and growth within customer accounts.
  • Strong problem-solving and project management skills.
  • Ability to work effectively in cross-functional, international teams.

Benefits:

  • Hybrid work 
  • Pension Plan
  • Office in WeWork coworking space
  • Car discounts & special advantages if you choose an EV

Please submit your resume in English

*At Wallbox, we are dedicated to providing equal employment opportunities regardless of race, color, ancestry, religion, gender, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or veteran status. We aim to cultivate a more equitable workplace.

  • Head of Client Success Management

    7 hours ago

    Belgrade, Central Serbia PathwayPort Insurance Automation Full time €30,000 - €60,000 per year

    We are a cutting-edge B2B SaaS company that helps insurance brokerages and agencies in Canada, the US, and the UK improve operational efficiency and growth using automation. If you've already proven yourself in a leading Client Success role and want to work in a fast-growing SaaS company, then this opportunity is for youBenefitsPaid annual company retreat25...

  • Customer Success Associate

    1 week ago

    Belgrade, Central Serbia JAGGAER Full time €25,000 - €40,000 per year

    OverviewJAGGAER provides an intelligent Source-to-Pay and Supplier Collaboration Platform that empowers organizations to manage and automate complex processes while enabling a highly resilient, responsible, and integrated supplier base. With 30 years of expertise, we specialize in solving complex procurement and supply chain challenges across various...

  • Customer Success Consultant

    4 days ago

    Belgrade, Central Serbia Clarivate Full time €40,000 - €80,000 per year

    We are seeking aCustomer Success Consultant (Polish/English speaker)to join our team and support our growing customer base.In this role, you will be responsible for building strong relationships with our clients, ensuring they achieve successful outcomes through adoption, retention, and growth. You will guide new customers through onboarding, identify upsell...

  • Project Manager, Customer Success Operations

    2 weeks ago

    Belgrade, Central Serbia Clarivate Full time €45,000 - €55,000 per year

    We are looking for aProject Manager, Customer Care Operationsto join our team in Belgrade. This role contributes to the business performance, operating efficiency, and customer satisfaction for customer success in the Intellectual Property Segment at Clarivate and focuses on planning, organizing, and executing projects within defined scope, timeline, and...

  • Project Manager UK

    4 days ago

    Belgrade, Central Serbia Wallbox Full time €30,000 - €60,000 per year

    Present in 96 countries, we are dedicated to changing the way the world uses energy through advanced electric vehicle charging and energy management systems. We have the headquarters in Barcelona and manufacturing facilities in Spain (Barcelona), and the US (Arlington, Texas). We are rapidly becoming a leading company in the market.In 2021, we were listed on...

  • Business Development Executive UK

    7 hours ago

    Belgrade, Central Serbia Wallbox Full time 400,000 - 1,200,000 per year

    Present in 96 countries, we are dedicated to changing the way the world uses energy through advanced electric vehicle charging and energy management systems. We have the headquarters in Barcelona and manufacturing facilities in Spain (Barcelona), and the US (Arlington, Texas). We are rapidly becoming a leading company in the market.In 2021, we were listed on...

  • Analyst, Sustainability Data

    4 days ago

    Belgrade, Central Serbia Revantage Global Services UK Limited Full time €40,000 - €70,000 per year

    Job Description – Analyst, Sustainability DataRevantage is a Blackstone Company that provides best-in-class corporate services to Blackstone and its real estate portfolio companies across a variety of disciplines including valuation, legal, finance, sustainability, communications, technology and business transformation. Revantage UK is headquartered in...

  • ITIL Change Manager

    1 week ago

    Belgrade, Central Serbia Hyperoptic Full time €30,000 - €60,000 per year

    Job title: ITIL Change ManagerOffice location:Serbia with Hybrid working (3 days in the office)About The Role And The TeamAs an ITIL Change Manager at Hyperoptic, success means ensuring that all technology changes are delivered efficiently, with minimal risk and disruption to services and customers. You will lead the coordination, assessment, and governance...

  • Customer Service Agent

    2 weeks ago

    Belgrade, Central Serbia Hyperoptic Full time €25,000 - €35,000 per year

    Job title:Customer Service Agent – 1st lineOffice location:Belgrade with Hybrid working (3 days in the office, 2 days from home)About the role and the TeamAs a Customer Service Agent at Hyperoptic you will work in an energetic environment with over 150 enthusiastic, empathetic and motivated people. You will overcome obstacles on a daily basis and make...

  • Customer Operations Manager

    6 days ago

    Belgrade, Central Serbia BlueCat Full time €40,000 - €80,000 per year

    Have you heard of BlueCat? We're one of those hidden gems that's been disrupting the market as a key player in the rapidly growing space of Intelligent Network Operations. Organizations require a new model of network operations that links foundational core services with a deep, predictive understanding of network health and performance to improve change...