Player Support Intern

Do you have a strong passion for games and want to help us take care of the most essential part of our games - our gamers?

THE DIFFERENCE YOU WILL MAKE:

• We are strongly committed to supporting and inspiring our community, and a deep understanding of player feedback is essential on this journey
• As a Player Support Intern, you will be the voice of our passionate players across the globe in all stages of game development, helping us in our mission of creating games where each and every player will experience what it is like to be a true champion

WHAT YOU'LL DO:

• Assist our Player Support team in their daily activities and work closely with our Community and Social Media teams on various player-focused projects
• Interact with the game team as necessary, following release cycles, implemented game updates as well as tracking the progress of solving issues in production
• Work with a remote team of support agents and external game moderators
• Follow user feedback across all channels & communicate with the outsourced team to help identify and troubleshoot potential technical issues in the game
• Ensure the best possible player experience in occasion of technical issues, assist in the creation of communication plans and online help materials
• Assist in creating learning materials for our outsourced customer support team

WHO YOU'LL WORK WITH:

• You'll collaborate with a range of passionate and talented people across disciplines from Game and UX Designers to Engineers and User Research professionals

WE ARE A MATCH IF YOU:

• Are currently pursuing or have recently completed a Bachelor's degree - preferably in Communications, Literature, Cultural Studies, Sociology, Psychology, or a related field
• Have participated in extracurricular activities, internships, student exchange programs OR up to 1 year of experience in a professional environment
• Have passion for video games and mobile applications
• Have a native-like proficiency in English with solid copywriting skills
• Are tech savvy - you can integrate and onboard with new tools quickly and efficiently

BONUS POINTS:

• Passion for football and sports

WHY YOU'LL LOVE WORKING HERE:

• The team behind the game
  : transparency and trust from day one, paired with a strong sense of teamwork- that's the essence of who we are. It's not just what you do - it's how you do it and who you do it with. With 280+ teammates from around the world, we're on a mission to bring the joy of winning to millions.
• We make your life at Nordeus hassle-free:
  enjoy Nordeus provided breakfast, lunch, snacks, and beverages, a fully-equipped gym, organized sports activities (yoga, Brazilian jiu-jitsu, basketball, football), an ergonomic workstation, top-notch tech equipment (including laptop, mobile phone and bill coverage, and other tech), a kids' playroom, a music corner, board and video games + latest consoles.
• Perks? We've got plenty:
  premium private medical insurance for you and your family, flexible working hours, take-what-you-need vacation policy, offsites abroad for the whole company, fully-paid maternity and paternity leave, employee stock purchase plan, access to L&D platforms and opportunities and many more.
• Make your mark on games played by millions:
  with over 300M registered users, Top Eleven is the world's most successful football management game. Golf Rival, with more than 60M registered users, is the #2 mobile golf game, aiming to claim the top spot. With one more game in the works, we are continuing our efforts to create powerful mobile sports gaming experiences built to last.
• Meaningful career experience:
  work with experienced game makers and mentors who will support you from day one, helping you map a career path that's true to you.
• Impact beyond the screen:
  It is not just about us. We are part of something bigger than a job. We create a better future for generations to come through the efforts of the Nordeus Foundation.

GOOD TO KNOW:

• This is a hybrid, on-site position based in Belgrade