Medical Information Officer

2 weeks ago

Belgrade, Central Serbia PrimeVigilance Full time €45,000 - €60,000 per year

Company Description
We are PrimeVigilance (part of Ergomed PLC), a specialised mid-size pharmacovigilance service provider established in 2008. We are proud to have achieved global organic growth year after year, with staff based across Europe, North America and Asia all covering services within: Medical Information, Pharmacovigilance, Regulatory Affairs and Quality Assurance.

PrimeVigilance provides first class support to our small to large pharmaceutical and biotechnology partners maintaining long lasting relationships and has become one of the global leaders in its field. We cover all therapy areas including medical device.

We love investing in our staff by providing an excellent training and development platform. We value employee experience, well-being and mental health and we acknowledge that a healthy work life balance is a critical factor for employee satisfaction and in turn nurtures an environment from which a high-quality client service can be achieved.

Come and join us in this exciting journey to make a positive impact in patient's lives.

Job Description
Core responsibilities

  • Take responsibility for handling complex medical information enquiries via calls and emails including second line responses for more complex enquiries where a literature search is required
  • Provide responses to medical enquiries from external customers including

healthcare professionals and patients as well as pharmaceutical

clients' internal departments

  • Accurately identify, document and report adverse events/side effects,

pregnancy and other special situation events, and product quality complaints in a clear and concise manner within required timeframes

  • Participate in the out-of-hours provision of medical information for clients who have contracted a 24/7 enquiry handling service
  • Responsible for the quality check process for the MI team
  • Manage day-to-day project-related expectations based on agreed scope of work with client, provide project management support/training to junior staff and provide regular updates regarding project status to management

Qualifications
Degree in Health Sciences

Comfortable in working
US working hours/shifts
Extensive experience in medical information, ideally from a service provider

English - advanced (spoken, written)

Additional Information

We prioritize diversity, equity, and inclusion by creating an equal opportunities workplace and a human-centric environment where people of all cultural backgrounds, genders and ages can contribute and grow.

To succeed we must work together with a human first approach. Why? because our people are our greatest strength leading to our continued success on improving the lives of those around us.

We Offer

  • Training and career development opportunities internally
  • Strong emphasis on personal and professional growth
  • Friendly, supportive working environment
  • Opportunity to work with colleagues based all over the world, with English as the company language

Our core values are key to how we operate, and if you feel they resonate with you then PrimeVigilance could be a great company to join

  • Quality
  • Integrity & Trust
  • Drive & Passion
  • Agility & Responsiveness
  • Belonging
  • Collaborative Partnerships

We look forward to welcoming your application.

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