NOC Tier 2 WEB

2 weeks ago

Belgrade, Central Serbia ENI-ONE LTD Full time €45,000 - €55,000 per year

We are seeking a highly motivated and technically skilled
NOC Tier 2 Technical Support Engineer
for our
online web product
, to join our 24/7 operations team. This role is responsible for advanced incident troubleshooting, infrastructure/online web monitoring, escalation handling, and root cause analysis across critical systems and services mostly in the online/web world.

You would be asked to actively monitor complex infrastructures, detect live issues in game sessions, investigate anomalies, and work alongside our DevOps, R&D, and Engineering teams to resolve incidents quickly and efficiently.

The Tier 2 engineer acts as a bridge between frontline support (Tier 1) and engineering/development teams, ensuring service uptime, reliability, and rapid issue resolution.

Key Responsibilities:

  • Monitor infrastructure,
    online web
    platforms, and services via dashboards, alerts, and logs (e.g., Grafana, Kibana, NewRelic, Sentry).
  • Investigate escalated incidents from Tier 1; perform deep-dive analysis and resolution.
  • Manage and triage issues in ticketing systems (Jira, slack, zoho, etc.).
  • Identify and escalate recurring problems to Tier 3 or Engineering teams with structured root cause documentation.
  • Participate in post-mortems, incident retrospectives, and contribute to runbooks/playbooks.
  • Work collaboratively with DevOps, R&D, and Product Engineering teams to resolve complex issues.
  • Handle Jira bug creation and escalation workflows according to standard operating procedures.
  • Assist with deployment validations, performance checks, and system audits.
  • Maintain awareness of service health, SLAs, and security posture in real time.
  • Provide mentorship and knowledge sharing to Tier 1 analysts.

Required Qualifications:

  • 2–4 years of experience as an online/web NOC, or online product Technical Support environment.
  • Basic understanding of web fundamentals, chrome developer tools & DNS management.
  • Hands-on experience with monitoring tools (e.g., Grafana, Zabbix, Datadog, New Relic, Sentry).
  • Solid grasp of incident management, escalation practices, and technical troubleshooting methodologies.
  • Ability to write and follow technical documentation, SOPs, and escalation workflows.
  • Familiarity with message queues, APIs, logs, and containerized services (Docker/K8s) is a plus.
  • Excellent communication and collaboration skills — ability to act calmly and decisively in pressure scenarios.

Nice-to-Have Skills:

  • Scripting experience (Python, Bash, etc.)
  • Knowledge of CI/CD workflows and observability tooling
  • Prior experience working in high-availability environments

Shift & Availability:

Rotating shifts including weekends, evenings, and holidays as part of 24/7 coverage.

On-call support rotation may be required depending on operational needs.

  • Web Administrator

    5 hours ago

    Belgrade, Central Serbia Beosport Full time €20,000 - €25,000 per year

    Opis posla:Kreiranje, uređivanje i administrativno održavanje sadržaja web prezentacije (proizvodi, opisi, novosti, promocije).Kontinuirana komunikacija i koordinacija sa komercijalnim timom u vezi sa asortimanom i sadržajem sajta.Izrada promotivnih tekstova i vizuelnih materijala za potrebe digitalnog marketinga.Aktivno učestvovanje u unapređenju...

  • UI/UX Designer

    2 weeks ago

    Belgrade, Central Serbia Spiralyze Full time $90,000 - $120,000 per year

    Looking for a top-tier web designer to join our team.We are a 180-person U.S. design agency that works with major SaaS brands to make their website epic You will join our team of designers creating designs that wow our clients and increase their conversion rates.Your job is to take wireframes and turn them into high-fidelity mockups that work with the...

  • Full Stack Web Developer

    2 weeks ago

    Belgrade, Central Serbia Bosch Srbija Full time €60,000 - €80,000 per year

    Company DescriptionDo you want beneficial technologies being shaped by your ideas? Whether in the areas of mobility solutions, consumer goods, industrial technology or energy and building technology – with us, you will have the chance to improve quality of life all across the globe. Welcome to Bosch.The Mobility Aftermarket division (MA)in Serbia offers a...

  • Hardware Support Specialist

    2 weeks ago

    Belgrade, Central Serbia NCR Atleos Full time $40,000 - $80,000 per year

    About NCR AtleosNCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe.**Title: Hardware Support SpecialistLocation: Belgrade, SerbiaGrade: 8Position...

  • Suport Specialist

    2 weeks ago

    Belgrade, Central Serbia Genestack Ltd Full time €40,000 - €60,000 per year

    At Genestack, we are tackling the underlying computational and scientific challenges of bioinformatics to provide researchers with software tools that streamline the discovery process and accelerate precision medicine, drug development, and bioinformatics research. Our platform is already deployed at leading pharmaceutical and consumer goods companies —...

  • Call Center Assistant Manager

    1 week ago

    Belgrade, Central Serbia ZipTalents Full time €2,850 per year

    Call Center Assistant Manager (Turkish Speaker) – iGamingLocation:Belgrade, SerbiaSalary:€2,850 + bonuses up to €2,000+Hours:40h/week | 2 days offVacation:10 days per 6 monthsFree meal daily| Free gym membership| Company eventsWe are looking for aCall Center Assistant Managerto join our team in theiGaming industry. In this role, you will support the...

  • Junior Implementation Support Engineer

    2 weeks ago

    Belgrade, Central Serbia Holycode Full time €40,000 - €60,000 per year

    We are currently looking for an experienced Implementation Support Manager for our client Emil Group. EMIL Group is a fast-growing B2B Software-as-a-Service company from Berlin and has aimed to establish itself as the backbone for the European insurance industry (one of the most important industries in Europe with €1.25bn turnover) with modern and...

  • Senior Talent Acquisition Specialist

    2 weeks ago

    Belgrade, Central Serbia Rho Full time €60,000 - €80,000 per year

    About UsRho is the all-in-one banking platform for startups and the accountants who support them. With banking set up in minutes, 2% cashback cards, and powerful tools for managing spend, paying bills, and closing the books, Rho helps high-growth startups move fast and stay focused—with support that goes to the ends of the earth to help you win.About The...

  • QA Engineer

    2 weeks ago

    Belgrade, Central Serbia Diffco Full time $104,000 - $130,878 per year

    We are looking for a QA Engineer (Manual + Automation) with strong experience in web and mobile application testing. The ideal candidate is highly attentive to detail, experienced in both manual and automated testing and has a deep understanding of testing SaaS products and mobile apps. This is a full-time remote position. What you'll do:Test web (SaaS)...

  • QA Middle/Middle+

    2 weeks ago

    Belgrade, Central Serbia SquareGPS Full time €104,000 - €130,878 per year

    About usNavixy, developed by SquareGPS, has grown into a global leader in Location and IoT solutions. As part of the SquareGPS portfolio, Navixy operates both as a core product and as a distinct entity, supporting over 30,000 fleets and 700 system integrators across 130 countries. Leveraging advanced technologies like GPS, LPWAN, BLE, smart vehicle trackers,...