Customer Service Team Leader

10 hours ago

Belgrade Serbia Workanova Full time €40,000 - €60,000 per year

​· Communicate effectivelywith team members, ensuring the delivery of business information· Take responsibility for thedevelopment of all team members, ensuring that their skills and knowledge arekept up -to -date and relevant· Ensure that all teammembers comply with shift allocations and scheduled activities, enabling theachievement of contact centre targets· Conduct monthly meetings with all team members, ensuring that constructive feedback isdelivered on current performance levels· Monitor customer contact,ensuring that team members receive feedback and areas for improvement arehighlighted· Motivate team members toachieve targets, contributing to organisational incentive and motivationalactivities· Support team members in theimprovement of their skills and abilities· Conduct side by sidetraining for each new employee· Conduct regular teambriefing sessions within agreed timescales, ensuring that all relevantinformation is cascaded to team members· Conduct side -by -sidecoaching in order to ensure that key business targets are being achieved by allteam members ​Requirements· Minimum 2 years ofexperience as Customer Service Team Leader or a similar position - MUST· Advanced level of English –MUST· Knowledge of igamingindustry· Customer -Focused Mindset· Strong Communication Skills· Leadership Abilities· Analytical Thinking Benefits· Challenging and rewardingworking environment· Attractive start salary· Opportunity for personaland carrier development within the Company  #LI -DNI

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