Customer Support Agent – German language

6 days ago

Belgrade, Central Serbia Workanova Full time €15,000 - €30,000 per year

**Customer Support Agent – German language

**WorkaNova is a BPO customer experience specialist, delivering exceptional customer care, sales, technical support, and back-office services to companies globally. Our expertise is focused on several different industry sectors such as Fintech, iGaming, and e-commerce industries, supporting more than 10+ languages.

Position Overview
**The ideal candidate will be responsible for providing exceptional customer support in German for the iGaming industry. This includes handling player inquiries via live chat, resolving issues efficiently, and ensuring a seamless gaming experience. The role also involves maintaining a professional and friendly tone, adhering to company policies, and contributing to a positive player experience. Strong communication skills, multitasking abilities, and familiarity with CRM systems are essential. Prior experience in iGaming is preferred.

Responsibilities
· Proficient interaction with a variety of online systems

· Provide accurate, valid and complete information by using the right methods/tools

· Effectively respond to customer requests and questions chat

· Deal with and help resolve any customer complaints

· Following operational procedures in every contact with the customer

Requirements
**Requirements:

· Native German speaker with intermediate English proficiency

· Proven experience in customer support

· Familiar with CRM systems and best practices

· Strong communication skills with a customer-centric approach

· Ability to multitask, prioritize, and manage time effectively

· Excellent service orientation with a problem-solving mindset

· Working from the Office in Belgrade

Benefits
We are offering:**

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