Customer Experience Representative

20 hours ago

Beograd Srbija Remote, Serbia Mplus Serbia Full time €20,000 - €40,000 per year

Warm, polite, outgoing? Good German speaking and writing skills? Raise your hand if that is YOU We are looking for people who are hungry to learn new things and want to support our clients, but most importantly, want to provide world-class customer service
 
The purpose of the Customer Experience Representative is to understand the needs of our customers and provide quality support. While assisting our customers and making sure everything runs smoothly, your main duties will be:

  • Conducting oral and written communication with customers, obligatorily adhering to pre-defined rules and procedures with the client
  • Informing and advising customers on service characteristics, as well as answering customer questions
  • Finding solutions and providing information to the customer so they can self-handle the case 
  • Regular monitoring of the client's case status 
  • Providing feedback to the customer 
  • Monitoring of the SLA
  • Providing timely and quality reporting to the Client Relation Manager on the activities and work processes 
  • Providing support for continuous improvement of the process

What we expect from you:

  • High school diploma or higher 
  • Excellent knowledge of the German language, good speaking and writing skills and good knowledge of the English language
  • Basic computer literacy
  • Excellent communication and problem-solving skills 
  • Good organizational skills 
  • Accuracy in data entry
  • The ability to properly business communication with colleagues 

What you will get from us: 

  • Remote working model
  • Paid training
  • Work in a large, international team
  • Private health insurance
  • Benefit package available to all our employees (free day and gift books for a birthday, discounts with our partners from different industries, private health insurance...)

There is no need for previous experience, as long as you are ready to learn and have fun during that process

If you want to give yourself a try in the new role, apply with your CV and join us

Only shortlisted candidates will be contacted. Good luck

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