Practice Manager Cash Management

2 weeks ago

Belgrade, Central Serbia NCR Atleos Full time €60,000 - €80,000 per year

About NCR Atleos

NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe. NCR Atleos was ranked #12 in Newsweek's prestigious 2025 Top 100 Global Most Loved Workplaces list.

Practice Manager Cash ManagementLocation: Belgrade, SerbiaPosition Summary

As part of the Services Product Management organization, the Practice manager will work across Software Product Management, IT/Engineering and Cash Operations to define and develop the processes that will be used to deliver the Cash Management services.  Working closely with the Regional Offer and Services Product Management team to identify any gaps in the people, processes and tools that would prevent the successful deployment / delivery of products and services.

Practice Management routinely works with downstream partners including Services Operations, Technical Consultants and Transition Management to identify opportunities to improve the service delivery once deployed through best practices, training and identifying new features. 

  • Creating Capability Blueprints- Blueprint is a design and planning document guiding the user how to design, onboard and support a product/service
  • Defining Runbooks – A Runbook is a planning document guiding the user how to onboard and support a product
  • Documenting Onboarding activities - Document describes onboarding process, procedures and roles and responsibilities specific to a service
  • Developing Training material - Various levels of documents that provide training, how-to's, for specific products/services to a variety of users however generally for the Operations and Onboarding teams
  • Drafting Support Plans - Field level documents that outline how to Customer Engineers are to support the devices
  • Communicating –to downstream service partners changes in service definition, materials, etc.
Qualifications
  • Proven track-record in service and technology management, including a minimum of 5 years in a services strategy, operations or technical capacity
  • Solid technical background with experience in Enterprise Architecture an asset
  • Strong background in ITIL and IT Services Management, ideally with ITIL accreditation
Self-directed and a self-starter are key attrib

Offers of employment are conditional upon passage of screening criteria applicable to the job.

Company Benefits:

  • Private Health Insurance

  • Employee Referral Bonus Program

  • Wellbeing Resources

  • Baby Bonus

  • Life, Accident & Disability Insurance

  • Numerous opportunities for internal career pathing and advancement

  • Discounts for employees at NCR Atleos partners
     

EEO Statement
NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law.


Statement to Third Party Agencies

To ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.

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