Technical Account Manager

3 days ago

Belgrade, Central Serbia Nutanix Full time €60,000 - €120,000 per year


Hungry, Humble, Honest, with Heart. The Opportunity Nutanix is hiring an Italian speaking Technical Account Manager (TAM) to join our Customer Success organization. The TAM is a technical expert in the Nutanix platform who helps ensure customer satisfaction, strengthens customer relationships, and serves as a trusted advisor to Nutanix customers. The Nutanix TAM acts as a single point of contact and customer advocate, providing direct access to various Nutanix business functions, including Support, Engineering, Product Management, Marketing, and Executive Leadership. Strong technical expertise in virtualization and data center IT infrastructure (storage, compute, networking) is essential. Preferred qualifications include experience with private/public cloud services and/or leading enterprise solutions (VDI, RDBMS such as MSSQL/Oracle/SAP, Big Data) in large-scale enterprise deployments with direct customer-facing responsibilities. About the Team The Technical Account Manager (TAM) role is a key part of Nutanix's highly skilled and dynamic Technical Account Management team, which is dedicated to delivering exceptional customer success. This team thrives on collaboration and mutual support, with members regularly sharing insights and experiences to strengthen collective knowledge. The team's mission is to drive customer satisfaction and engagement through proactive support and strategic consultation, ultimately contributing to the growth and success of Nutanix's customer base. You will report to the Services Delivery Manager, who fosters an inclusive and supportive leadership style, emphasizing regular one-on-one meetings to ensure alignment with objectives and to address any concerns. This role follows a hybrid work model. Your Role
  • Create a good understanding of the customer's installed base in terms of licenses consumed/activated, asset refresh opportunities, capacity utilization, software versions, support tickets, features adopted etc.
  • Drive increased product adoption, and experience by doing the following:
  • Recommend use of features, use cases, and increased capacity utilization by providing insights on usage maturity, and recommending best practices
  • Coordinate with Support and Engineering resources to ensure critical support issues are treated with appropriate urgency and visibility
  • Identify training needs for the customer and help orchestrate training/boot camps for the customer
  • Identify the need to upgrade to the latest software versions and support the creation of an upgrade plan for the customer
  • Recommend and/or perform health checks, as needed
  • Pull in expert Nutanix resources for conductive deeper dives with the customer. Orchestrate the breadth of Nutanix resources (Delivery/Consulting, Support, Architects) as needed
What You Will Bring
  • 3-5 years of work experience in technical customer-facing roles (Support Engineer, Systems Engineer, Technical account managers)
  • Technical expertise in data center technology, virtualization, and hyper-converged solutions. 
  • Relationship-oriented, credible with customers and sales teams
  • Ability to drive a consultative conversation with the customer
  • Excellent written, verbal, presentation, and interpersonal communication skills
  • BA/BS, advanced degree a plus
  • English and Italian are needed for this position
Work Arrangement Hybrid: This role operates in a hybrid capacity, blending the benefits of remote work with the advantages of in-person collaboration. In locations where our workplace policy applies (i.e. San Jose, Durham, Mexico City, Bangalore, Pune, Hoofddorp, Belgrade, Barcelona, Singapore, Sydney and Tokyo), employees are expected to work onsite a minimum of 3 days per week to foster collaboration, team alignment, and access to in-office resources. Workplace type may vary based on location and team requirements. Please speak with your recruiter for details. Additional team-specific guidance and norms will be provided by your manager.

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