Technical Account Manager

Travelfusion is the world's largest travel B2B content aggregator for LCCs (Low Cost Carriers) and FSCs (Full Service Carriers) processing hundreds of millions of daily transactions with tens of thousands of daily flight bookings. Travelfusion's platform powers the world's leading online leisure and business travel agencies, as well as the meta search and travel ecommerce sites.

The business also offers shopping and bookings of hotels and rail operators. Travelfusion is also the leader in direct payment and settlement solutions - tfPay - which manages payments and reconciliations for millions of air tickets. We are a dynamic SaaS technology company, rapidly growing profitable business with 175 employees based in London, Shanghai and Thessaloniki.

The Role

The Technical Account Manager will own the end to end technical aspects with 1st and 2nd Tier partners partnering with the Product, operations and commercial account team to serve as the primary technical point of contact for the partners.

What you'll be doing

• Take full ownership of the technical escalations from internal and external parties.
• Understand the full array of the company products, API integrations, and apply this knowledge to meet the needs of the partner.
• Identify and resolve technical issues impacting partner performance and connectivity's, ensuring seamless operations.
• Demonstrate compelling rationale while explaining ideas to gain support to resolve issues and effectively influence others considering the situation from the point of view of the other party to identify a common ground , elegantly move out of deadlock situations and achieve the outcomes in each communication and negotiation.
• Advocate for partners with commercial, product, and development teams with tech solutions across the company.
• Contribute to feature roadmap and prioritization working based on partners' demand within the development team. Extend the usage of product capabilities to grow the business and serve as a trusted advisory for existing partnerships and new partnership opportunities.
• Build productive relationships with internal teams and external partners to drive technical delivery by supporting new partnership opportunities and existing partners.
• Assess bottlenecks for technical issues within teams to streamline and simplify workflows while coordinating with other departments to execute new ideas or approaches and achieve improvement goals. 
• Create clear, concise and organized communication materials (e.g. policies, procedures, guidelines, presentations) while considering and understanding the partner's specific needs and comprehension level to determine the most appropriate message and delivery method, limiting or explaining technical language.

What experience you'll have

• 5+ years experience of working in software engineering 
• Knowledge of Java
• Strong analytical skills with experience leading highly complex products through technical support, product development or project management.
• Having a consistent track record of being a self-starter, balancing multiple tasks simultaneously, prioritizing workload effectively, and developing in a dynamic environment.
• Strong customer focus, excellent problem solving, demonstrating successfully grown business partnerships by identifying product opportunities, finding technical solutions, and building a business case for the partners.
• Ability to articulate innovative technology for both technical and non-technical parties.
• Built and maintained strong internal and external stakeholder management across business, operations, product and technical teams.
• Highly energised with a positive outlook and the passion to build a better technical solution in each communication opportunity.
• Excellent written and verbal communication skills. 
• Knowledge of the travel/tech industries and previous experience with travel technology is preferred.
• In-depth understanding of technical integrations and system architecture is preferred.

We offer hybrid working which requires 3 days per week minimum to be based in our Central London office.

Please do not hesitate to apply and our talent teams will be in touch. We endeavour to get back to candidates with feedback but due to the volume of applications we receive this may not always be possible.

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