Customer Sales and Support Specialist

7 days ago

Belgrade, Central Serbia Total Materia Full time

Total Materia AG is a Swiss company that owns and develops the world's leading solutions for materials information and selection, helping engineers worldwide to make stronger, better quality and more sustainable products for their customers. A Global company we serve more than 5000 customers such as Siemens, Mercedes, Airbus, Caterpillar, Virgin Galactic and many more, in over 100 countries worldwide.

In order to strengthen, support and expand our business further, we are looking for skilled and motivated new member for our inside sales and support team.

Key Responsibilities:

  • Developing business relationships and supporting existing customers in our English-speaking markets
  • Minimizing churn, identifying up and cross sell opportunities for existing customers
  • Conducting pre-sales activities through telephone and e-mail contact in the market
  • Organizing and conducting online presentations to clients, with the possibility of occasional F2F meetings with
  • customers and prospects
  • Demonstrating our products to existing customers and new prospects
  • Preparing offers, invoices and managing payments from existing and new customers
  • Planning and managing marketing activities for the market including taking part in regular marketing campaigns
  • Timely updates to management through pipeline and forecast reports

What are we looking for?

  • 3+ years of experience in a sales or support position
  • Excellent knowledge of the English language - at a native level
  • A natural communicator who enjoys forming relationships with diverse profiles
  • Previous experience with high volume outbound calling
  • Comfortable in creative lead generation activities using tools such as LinkedIn
  • Experience with ARR methodology and working with a CRM would be an advantage
  • Computer skills. Experience with Excel, Word, PowerPoint, MS Teams is an advantage
  • Knowledge of Serbian language is not mandatory but can be useful.

What do we offer?

 

  • The opportunity to work for a global leader in its field
  • Being part of a diversified and multicultural team
  • Competitive compensation with great opportunities for further progress
  • Complementary health insurance
  • Generous vacation time: 25 days per year
  • Company-organized and paid meals at the workplace
  • Numerous opportunities for career growth in a dynamic and forward-thinking industry.

Location

: Belgrade, Serbia 

Rhythm

: Full On-site 

If you're passionate about continuous learning, we encourage you to apply and join our team

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