Application Operations Manager

Who we are?

As a trusted provider of aviation component services, STRADE leads the way in ensuring fast, innovative and high-quality service delivery to customers worldwide through a digitalized operating model. Established in 2021, we became a subsidiary of SR Technics in 2022 and now operate as an independent unit and intrapreneurship venture. Our focus revolves around managing a vast asset base of aircraft components and providing round-the-clock support to airlines, MROs, and trade partners.

The international team of 70 professionals is strategically located across the globe with key hubs in Zurich, Miami, Kuala Lumpur, Amsterdam, and Belgrade.

Our values always guide our actions. We do not beat around the bush. We are learning, constantly. We dare to dream big. As a team we achieve more.

For all roles, we are seeking authentic team players guided by an entrepreneurial spirit, integrity, and a global mindset.

We know great talent comes in many forms. We're building an inclusive workplace where everyone can thrive — and we encourage underrepresented talent to apply. If this role excites you and your experience aligns with the key requirements, we'd love to hear from you — even if you don't meet every point.

About position

Are you passionate about keeping critical applications running smoothly and proactively improving how systems are operated? This is your chance As an Application Operations Manager at STRADE, you will play a key role in ensuring the reliability and performance of our global Marketplace platform. You'll split your focus between day-to-day operational hands-on support and shaping and building Application Operations - establishing core operational processes, setting up automations, guidelines, driving improvements in application stability and scalability, and in the future supporting hiring and onboarding of new team members.

You'll work at the intersection of troubleshooting, operations, and process ownership, collaborating with both internal teams and external partners. As part of a global business, you'll support operations across multiple time zones.

If you're looking to take the next step in your career, combine hands-on expertise with process ownership, and shape the future of Application Operations in a fast-paced product company, we'd love to hear from you

Still interested? Here is what you will do:

• Take ownership for the smooth operation of our production environment (Marketplace, ERP, etc.) by owning 2nd-level support and gradually expanding into advanced troubleshooting (L3)
• Troubleshoot and resolve complex application and system issues, collaborating closely with engineering teams and 3rd-party vendors as needed
• Support a modular platform architecture, ensuring operational excellence across independently deployable services and event-driven components
• Proactively monitor application health and system performance, identifying trends, anomalies, and potential incidents before they impact users
• Define, implement, and continuously improve observability measures (logs, traces, metrics) to support real-time monitoring and forensic debugging
• Manage and communicate application outages and incidents transparently to internal and external stakeholders
• Build and maintain operational documentation and a support knowledge base to scale troubleshooting and reduce response times
• Establish and evolve core operational processes such as Incident, Change, Configuration, and Access Management (including user request workflows)
• Drive continuous improvement of application support practices with a focus on automation, service excellence, and operational maturity
• Collaborate with internal teams and vendors to ensure deployment readiness and verify operational stability of serverless, containerized, and client-facing components
• Contribute to capacity planning and scalability initiatives to support global business growth
• Shape the long-term vision of Application Operations, including onboarding, coaching, and future team expansion
• Occasionally provide off-hours support (early morning, late evening, or weekends) to ensure 24/7 coverage for a global user base

What You Bring:

• Degree (FH, BSc, MSc) in Computer Science, Engineering, Mathematics, or a related field
• 6+ years of professional hands-on experience in application support, operations, or maintenance roles, with proven responsibility for process ownership and exposure to team leadership or mentoring
• Working knowledge of infrastructure, networking, storage concepts, and monitoring tools (e.g. Elasticsearch, Kibana, Grafana)
• Skilled in scripting languages (e.g. Shell, Python, etc.) and NoSQL database querying (e.g. MongoDB)
• Sound practical knowledge of ITIL/ITSM frameworks, in particular incident, change request, and problem management, with experience helping to establish or improve related processes
• Proven ability to establish, document, and enforce application support and operational processes to ensure smooth, consistent, and scalable production operations
• Experience working directly with internal and external customers, balancing technical problem-solving with clear communication and process adherence
• Additional plus
• Flexibility with schedule to support global stakeholders
• ITIL v3 or v4 Foundations certification
• Familiarity with supporting e-commerce or marketplace platforms
• Experience with event-driven systems (e.g., RabbitMQ, SNS/SQS) and asynchronous processing patterns.
• Experience customizing Salesforce-based business applications (e.g., workflows, custom fields) and administering Confluence/JIRA (e.g., configuring workflows, issue types, permission schemes)
• Practical knowledge with AWS services and tools (e.g. ECS, S3, RDS, Textract, Lambda, Cloudwatch)
• Experience using and fine-tuning AI Agents
• Fluent in English, both written and spoken

Who You Are:

• Excellent interpersonal, verbal, and written communication skills, able to convey technical concepts clearly to diverse stakeholders
• Proactive self-starter with a strong sense of ownership and accountability, driving initiatives to improve operational maturity and reliability
• Collaborative team player with strong problem-solving skills, yet able to work autonomously
• Open and positive mindset that embraces an error culture, especially when facing unexpected challenges and setbacks
• Analytical thinker with a structured, results-oriented approach to work, balancing urgent operational needs with longer-term improvements
• Comfortable working in agile, fast-paced environments, and adaptable to evolving priorities
• Passionate about continuous learning, growth, and excited to shape the foundation of a scalable Application Operations

And - Why join us?

The greatest advantage of joining our team is the opportunity to elevate your career while working in an innovative environment set to revolutionize the aviation industry. And additionally:

• Vibrant company culture, centered around our four values "1 Team", "Extreme Drive", "Constant Learning" and "Always Real"
• Hybrid work environment fully supportive of flexibility to arrange your work in line with your lifestyle and personal context
• Personal and professional development opportunities, including Radical Collaboration program and Udemy Business account for each employee.
• Benchmark driven compensation rewarding growth