Head of Agile Delivery

Job title: Head of Agile Delivery

Office location:
Serbia with Hybrid working (3 days in the office)

About the role and the Team:

We are seeking a strategic and experienced Head of Agile Delivery to lead the organization's Agile transformation and ensure the successful delivery of business-critical initiatives. This role combines thought leadership, scaled Agile expertise, and senior stakeholder engagement to drive business agility and align delivery processes with organizational objectives.

You will embed Lean Software Development principles and champion the adoption of the Scaled Agile Framework (SAFe), ensuring that Scrum Masters across the organization are equipped to enable teams to achieve exceptional outcomes. Acting as a trusted partner to the C-suite, you will influence and guide strategic decisions, foster collaboration across teams, and establish a culture of continuous improvement.

What will you be doing?

• Define and execute the organization's Agile delivery strategy, aligning it with business priorities and objectives
• Drive the implementation and scaling of SAFe practices, ensuring effective facilitation and coaching by Scrum Masters
• Embed Lean Software Development principles to streamline workflows, reduce waste, and enhance value delivery
• Engage and collaborate with senior stakeholders, including C-suite executives, to align on Agile transformation efforts and delivery outcomes
• Lead and mentor a team of Scrum Masters, fostering a culture of collaboration, innovation, and accountability
• Establish and track key performance metrics (e.g., DORA metrics) to measure delivery efficiency and continuous improvement
• Act as a change agent to drive organizational transformation and embed Agile practices across diverse teams and departments.
• Advocate for Agile and Lean principles while driving organizational change and innovation

What we are looking for:

• Bachelor's degree in Computer Science, Engineering, or a related field
• Deep expertise in Kanban or Scrum and SAFE
• Experience with Jira for issue tracking
• Excellent communication and interpersonal skills, with the ability to effectively engage and influence stakeholders at all levels
• Ability to think strategically, provide practical solutions, and make sound decisions in complex and evolving product and customer journey environments
• Telecoms experience and/or experience in a start-up or PE environment - Desirable

Why work for us?

We're in your corner and our vision is to be the UK's most loved and desired broadband provider, that shows the way broadband is done

Awarded Broadband Provider of the Year 2023 Uswitch Telecoms Awards, as voted for by 20,000 customers, plus Fair Terms Gold Award 2023. We're also very proud to have been awarded Great Place to Work Certification and UK's Best Workplaces for Wellbeing

In our Belgrade office, we work with our UK colleagues in a shared mission: to gigabit Britain. Our office started up in 2013 with what was then 20 developers, now we're
more than 700 people. Do you want to be a part of our next adventure?

Going beyond the expected

Whatever we're doing – whether we're liaising with our customers, delivering our network, or working on our company strategy, going beyond the expected is the benchmark for everything we do. How we work is shaped by our three culture principles:

• We work smarter together
• We stay focused
• We strive for excellence

Some of our key Benefits:

• Competitive salary
• Global Remote working for up to 2 week per year for those who are able to work remotely
• 25 days' paid holiday increasing each year, to a max of 35
• Extra days off for your birthday, move house and volunteer
• Access to a wellbeing platform, Rezilient
• Partnership with SOS Children's Village
• Private medical insurance
• Fit Pass discount
• Technology discount
• Team sports activities
• Massages in the office
• Sweet Tuesdays

We're
committed
to providing equal opportunities to all applicants and employees. In fact, this is at the heart of our culture and values. We welcome applications from candidates from all walks of life.

What happens next?

1. You apply (please send us your CV in English)
2. We carefully review your application
3. We'll get back to you — even if it's a no (for now)