Operations Specialist

5 days ago

Belgrade, Central Serbia HMD Transport Inc. Full time €30,000 - €60,000 per year

HMD Transport
is seeking a highly motivated
Operations Specialists
to join our brokerage team based in Belgrade.

We are looking for two candidates: one with a daytime office shift and the other for after-hours remote work.

As an
Operations Specialist
, you will play a crucial role at HMD Transport by providing shipment status and flow for all the customers, internal and external, in a timely and efficient manner to achieve maximum profitability and customer satisfaction.

What Kind of Candidate Is Suited for This Opportunity?

  • Current or previous experience in the USA trucking industry is preferred, but not essential;
  • Proficiency in English, both written and verbal;
  • Must be able to quickly act when there is a challenge with a load, a carrier or a driver;
  • Excellent communication skills;
  • Service-oriented individual with effective Customer interaction skills;
  • Advanced ability to multitask in a fast-paced environment.

What Would Be Your Responsibilities?

  • Track and trace daily shipments progress, to ensure proper movement and delivery;
  • Answer emergency and non-emergency calls and document important information;
  • Respond to any issues from pickups and/or deliveries and follow up by coordinating with the appropriate departments or field units;
  • Manage daily freight schedules;
  • Data entry performed accurately, timely, and efficiently;
  • Proactive communication with the customer service team and sales reps;
  • Assist customers inquiring about the current status of shipments and maintain communication with other departments for order completion;
  • Interact with customers via telephone and email politely and courteously;
  • Collaborate with other members of our team to deliver quality results.

What Can You Expect?

  • To work in a modern Office in New Belgrade on the bank of the Danube River;
  • To be recognized for your contribution, your thinking, and your hard work, in an environment that supports work-life balance;
  • To have a competitive salary, private health insurance;
  • To be part of a fun, energetic, and casual work environment.

Schedule

:

Daytime shift: 2:00 pm – 11:00 pm (GMT+2)

After-hours shift: 10:00 pm - 6:00 am / 6:00 am - 2:00 pm (GMT+2) (rotating shift system every two weeks)

Regardless of shift, all onboarding and training will be done in the main 2–11 pm shift.

Job Type:

Full time

Location
: Zemunski Kej bb, New Belgrade

If you'd like to join our team and your profile fits the above requirements, please apply here and send us your resume.

Maximum confidentiality is guaranteed.

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