VIP Account Manager

1 day ago

Belgrade, Central Serbia Gamdom Full time 360,000 - 720,000 per year

Gamdom is a leading online platform in the iGaming and crypto space, offering innovative and engaging experiences to a global player base. As we grow, we are committed to providing an exceptional level of service and unique rewards for our VIP players. Join us as a VIP Account Manager and play a key role in shaping these experiences.

Key Responsibilities

Relationship Management:

  • Build and maintain strong relationships with VIP players, ensuring their needs are understood and consistently met.

Primary Point of Contact:

  • Serve as the dedicated liaison for VIP players, addressing inquiries and providing customized solutions through platforms like Intercom, Discord, and email.

Loyalty & Rewards:

  • Design and execute personalized loyalty programs, promotions, and rewards to enhance player satisfaction and engagement.

Collaboration with Internal Teams:

  • Work closely with marketing, promotions, and support teams to curate exclusive offers and experiences tailored for VIP players.

Data-Driven Strategies:

  • Analyze player behavior and performance metrics to identify trends, develop targeted engagement strategies, and align offerings with individual preferences.

Proactive Issue Resolution:

  • Anticipate and address player concerns promptly, delivering effective solutions to maintain trust and ensure an exceptional gaming experience.

What We're Looking For

  • Proven experience in a customer-focused role, preferably within the iGaming or online gaming industry.
  • Strong interpersonal skills with a passion for delivering top-tier customer experiences.
  • Exceptional organizational skills and the ability to multitask in a fast-paced environment.
  • Familiarity with platforms like Intercom, Discord, and CRM systems is a plus.
  • Analytical mindset with the ability to use data to drive decisions.
  • Fluent in English; additional languages are a plus.

What We Offer

  • A dynamic and supportive work environment.
  • Opportunities for professional growth and development.
  • Competitive salary and performance-based incentives.
  • The chance to work with a passionate team in an innovative industry.

    Perks at Gamdom:
  • Fully remote - work from anywhere in the world
  • Flexible schedule
  • 30 days of paid time off
  • Equipment allowance

Join Us

Become a vital part of delivering memorable experiences for our VIP players. Apply now to be part of Gamdom's exciting journey in the iGaming and crypto space

  • VIP Account Manager-German language

    1 week ago

    Belgrade, Central Serbia Workanova Full time €30,000 - €60,000 per year

    About the Role:As a VIP Account Manager, you will be responsible for building and maintaining strong relationships withGerman-speaking VIP players. Your goal is to provide exceptional service, ensure player satisfaction, and drive retention and growth within your portfolio. You will be the main point of contact for VIP clients, ensuring their needs are met...

  • VIP Account Manager-German language

    1 week ago

    Belgrade, Central Serbia Workanova Full time €30,000 - €60,000 per year

    About the Role: As a VIP Account Manager, you will be responsible for building and maintaining strong relationships with German-speaking VIP players. Your goal is to provide exceptional service, ensure player satisfaction, and drive retention and growth within your portfolio. You will be the main point of contact for VIP clients, ensuring their needs...

  • Turkish Speaking VIP Account Manager

    1 day ago

    Belgrade, Central Serbia Gamdom Full time €40,000 - €60,000 per year

    About GamdomGamdom is a leading online platform in the iGaming and crypto space, offering innovative and engaging experiences to a global player base. As we continue to grow, we are committed to delivering exceptional service and unique rewards for our VIP players.We're now looking for a Turkish Speaking VIP Account Manager to join our team and play a key...

  • VIP Host

    1 week ago

    Belgrade, Central Serbia Gamdom Full time €30,000 - €60,000 per year

    Gamdom is a leading online platform in the iGaming and crypto space, offering innovative and engaging experiences to a global player base. As we grow, we are committed to providing an exceptional level of service and unique rewards for our VIP players. Join us as a VIP Host and play a key role in shaping these experiences.Key ResponsibilitiesRelationship...

  • Sportsbook CRM Manager

    1 day ago

    Belgrade, Central Serbia Gamdom Full time €40,000 - €60,000 per year

    We are seeking a Sportsbook CRM Manager to oversee customer relationship management operations for our global sportsbook. This role is highly operational and dynamic, requiring close collaboration with trading, marketing, customer support, affiliates, and external CRM providers. The successful candidate will manage campaigns, monitor performance, track bonus...

  • Accounting Manager

    7 days ago

    Belgrade, Central Serbia Sport Vision Group Full time 480,000 - 1,200,000 per year

    Sport Visionis the leader of sports retail in the Balkans. We operate in 13 countries, have more than 600 stores across the region, and have over 6000 employees. Our headquarters is in Belgrade, Serbia. We are a strategic partner with leading sports brands such as Nike, Adidas, North Face, Asics, Columbia, Salomon, Under Armour, and others, and a key account...

  • Account Manager

    2 weeks ago

    Belgrade, Central Serbia Skillcast Full time €25,000 - €50,000 per year

    About usSkillcast Group Plc is a B2B provider of e-learning and staff compliance management. We help companies to train and motivate their employees to act with integrity and in compliance with laws and regulations. Our clients are from all sectors, but the financial services sector is a major focus. Skillcast is a provider of e-learning and compliance...

  • VP, Account Management

    1 week ago

    Belgrade, Central Serbia ProctorU Inc. Full time €120,000 - €180,000 per year

    At Meazure Learning, we aim to empower open-minded, inquisitive, and driven people, and we love how each new addition to the team adds to our culture. Here, you can positively impact the careers of millions of test-takers and reshape the education technology landscape by working toward one vision:"To provide life-long learners across the globe the freedom to...

  • Key Account Manager

    7 days ago

    Belgrade, Central Serbia Beocompass Full time €40,000 - €60,000 per year

    Company DescriptionBeocompass d.o.o. is a privately owned company established in 2006 in Serbia, specializing in the import, export, and wholesale distribution of pharmaceuticals and medical devices. Our mission is to improve health and quality of life by providing top-quality products with a focus on sustainable growth, integrity, and ethical business...

  • Renewals Account Manager

    1 week ago

    Belgrade, Central Serbia Clarivate Full time 30,000 - 50,000 per year

    We are looking for a Belgrade-basedRenewal Account Managerto join our global Renewal Sales team. This is an amazing opportunity to learn more about renewal processes within Academia & Government.About You – Experience, Education, Skills, And AccomplishmentsBachelor's degree or equivalent working experienceFluency in languages other than English5+ years of...