Freelance Tech Support Specialist
15 hours ago
Toloka AI is a global tech company that offers end-to-end AI solutions based on the effective combination of Crowd+ML+Expert+Tech Platform. Our solutions are powered by the most diverse global crowd from 100+ countries speaking 40+ languages.
We bring together experts from all over the world to form our growing team of more than 260 people. Our team is globally distributed and works from several locations, including the USA, the Netherlands, Israel, Czech Republic, Serbia, and more. Working at Toloka unlocks the door to being able to work on global projects and our commitment to personal and professional growth.
The Tech Support Specialist plays a crucial role as the primary liaison between the service and its users. This individual possesses a comprehensive understanding of the service, the entire team, and its intricacies. Using clear and professional language, the Support Service Specialist assists users worldwide in comprehending the details of earning potential while performing tasks within the service. Additionally, they perform proactive support tasks by processing various internal system signals.
The Support Specialist consistently prioritizes the service they support, actively sharing valuable insights and suggesting improvements to streamline processes and address user inquiries. They maintain direct communication channels with the product team, designers, lawyers, and analysts.
Responsibilities:
- Respond to user inquiries in writing, adhering to the company's established style;
- Collect and analyze statistics on user appeals to derive valuable conclusions;
- Enhance the internal knowledge base and documentation for users;
- Participate in general meetings of the support team and the product department;
- Take responsibility for various aspects of user support.
Requirements:
- Passionate about assisting people and providing exceptional service;
- Excellent command of English;
- Ability to independently find answers to questions using available documentation;
- Previous experience in support services or written communication with individuals is a plus.
Benefits:
- Personal and career development: we support employee's ambition for professional development and encourage them to implement their ideas in their projects;
- Flexibility: we offer remote cooperation. You will also design with your manager a workday that works best for you.
- Hourly payment of 6.4 USD, 40 hours, freelance contract.
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