Chat support specialist

13 hours ago

Belgrade Grad Beograd City Serbia Workanova Full time €15,000 - €25,000 per year

Chat
Support Specialist – German Language  (on-site)

ABOUT
THE COMPANY:
WorkaNova is a global BPO customer experience specialist, providing exceptional
customer care, sales, technical support, and back-office services. With clients
across the Fintech, iGaming,
and eCommerce industries, we
operate in over 10 languages and are committed to delivering outstanding
support around the clock.

ABOUT
THE JOB:
We're seeking a Chat Support Specialist – German Language to join our
dynamic iGaming team in Belgrade. In this role, you will be the first point of
contact for German-speaking players, providing timely, professional, and
friendly support via live chat. You will handle inquiries regarding accounts,
in a fast-paced, highly regulated environment.

 

Key
Responsibilities:

Respond promptly and
professionally to player inquiries via live chat
Resolve customer issues
related to accounts, deposits/withdrawals
Ensure compliance with iGaming
regulations and responsible gaming policies
Maintain accurate logs
and follow up on unresolved queries
Meet or exceed
performance metrics including response time, resolution rate, and customer
satisfaction

 

What
We're Looking For:

Good command of German
language (minimum B2)
Good command of English
language (minimum B2)
Previous experience in customer
support, ideally within iGaming, is a strong plus
Excellent typing,
communication, and problem-solving skills
Ability to work
independently, manage time effectively, and stay focused during night
shifts
Familiarity with CRM/chat
platforms is a plus

 

What
We Offer:

Competitive monthly
salary
Top tier training
provided by industry leading experts
Opportunity to grow
within a fast-expanding international company
Positive and supportive
team environment
Comfortable office
space in central Belgrade
Happy hour
Private healthcare plan​

Location: Belgrade, Serbia (On-site)
Shift: Night Shift | 23:00–07:00
Employment Type: Full-time

Ready
to apply?
If you're enthusiastic, customer-focused, and fluent in German, we'd love to
hear from you


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