Chat Support Specialist – Polish language

13 hours ago

Belgrade Grad Beograd City Serbia Workanova Full time €15,000 - €25,000 per year

ABOUT THE COMPANY:
WorkaNova is a global BPO customer experience specialist, providing exceptional customer care, sales, technical support, and back-office services. With clients across the Fintech, iGaming, and eCommerce industries, we operate in over 10 languages and are committed to delivering outstanding support around the clock.

ABOUT THE JOB:
We're seeking a Chat Support Specialist – Polish Language to join our dynamic iGaming team in Belgrade. In this role, you will be the first point of contact for Polish-speaking players, providing timely, professional, and friendly support via live chat. You will handle inquiries regarding accounts, in a fast-paced, highly regulated environment.

 

Key Responsibilities:

  • Respond promptly and professionally to player inquiries via live chat
  • Resolve customer issues related to accounts, deposits/withdrawals
  • Ensure compliance with iGaming regulations and responsible gaming policies
  • Maintain accurate logs and follow up on unresolved queries
  • Meet or exceed performance metrics including response time, resolution rate, and customer satisfaction

 

What We're Looking For:

  • Good command of Polish language (minimum B2)
  • Good command of English language (minimum B2)
  • Previous experience in customer support, ideally within iGaming, is a strong plus
  • Excellent typing, communication, and problem-solving skills
  • Ability to work independently, manage time effectively, and stay focused during night shifts
  • Familiarity with CRM/chat platforms is a plus

 

What We Offer:

  • Competitive monthly salary
  • Top tier training provided by industry leading experts
  • Opportunity to grow within a fast-expanding international company
  • Positive and supportive team environment
  • Comfortable office space in central Belgrade
  • Happy hour
  • Private healthcare plan​

Location: Belgrade, Serbia (On-site)
Employment Type: Full-time


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