Customer Care Advisor

2 weeks ago

Belgrade, Central Serbia Clarivate Full time €40,000 - €60,000 per year

We're hiring a German-speaking Customer Care Advisor to join our Patent Annuities team in Belgrade
This is a fantastic opportunity to join a dynamic and supportive team of 15 dedicated professionals in our Customer Care department. We're looking for someone who genuinely enjoys helping others and finds everyday communication meaningful. If you bring a friendly attitude, clear and confident communication, and strong problem-solving skills, you'll feel right at home in this role. Fluency in both German and English is essential, along with a solution-oriented mindset and the ability to handle customer interactions with professionalism and care. If this sounds like a good fit, we'd be happy to connect and tell you more.

About You – Experience, Education, Skills, And Accomplishments

  • Proficient level of German language
  • Proficient level of English language
  • 0-2 years of customer service experience
  • Bachelor's degree or equivalent work experience

It would be great if you also have . . .

  • Previous long-standing business-to-business customer facing experience and strong customer orientation
  • Basic knowledge of patents and IP
  • Demonstrated attention to detail
  • Capability of developing and maintaining positive customer and business relationships, and managing demanding customers
  • Competent in MS Office 365, Excel, Word, PowerPoint, MS Teams, Outlook

What will you be doing in this role?

  • Provide professional, efficient, high-quality service to a portfolio of (key) renewals customers, German law firms and corporations on a day-to-day basis
  • Collaborate with all areas of the business where/when necessary to meet customer expectations by ensuring adherence to the agreed or required service levels
  • Guarantee customers receive a professional, efficient and courteous response to queries
  • Ensure that customer profiles are kept up to date to provide the relevant areas of the business with current information
  • Assist team members with additional workloads as deemed necessary by business/customer needs
  • Occasionally be responsible for managing projects as assigned for existing customers

About The Team
Our Customer Care team in Belgrade is made up of 15 dedicated professionals who bring a mix of experience, energy, and collaboration to everything they do. We support each other, share knowledge freely, and work closely to ensure our clients receive the best possible service. The environment is dynamic and fast-paced, but also friendly and open—perfect for someone who enjoys working with people and solving problems together. If you value clear communication and teamwork, you'll fit right in.

Benefits

  • Holidays: 25 days paid leave per annum
  • Private Health Insurance
  • Paid Lunch
  • Yearly Bonus
  • Yearly Merit Plan
  • My Learning Platform
  • Mental Healthcare
  • Fit Pass
  • Life Insurance
  • Accident Insurance
  • Company bicycles for rent free of charge

Hours of work
This is a full-time position, CET working hours. This is a hybrid position working in the office for a minimum of 3 days every other week.

Please note that only shortlisted candidates will be contacted.
At Clarivate, we are committed to providing equal employment opportunities for all qualified persons with respect to hiring, compensation, promotion, training, and other terms, conditions, and privileges of employment. We comply with applicable laws and regulations governing non-discrimination in all locations.

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