Head of Live Casino Operations

ARRISE sets the benchmark for service delivery and excellence in the iGaming industry.
What makes ARRISE different?

• We're more than a company—we're a community of over 10,000 driven professionals, with offices across Gibraltar, Canada, India, Malta, Romania, Serbia, UAE and beyond.
• We partner with industry leaders like Pragmatic Play, delivering world-class gaming experiences to players everywhere.
• We don't just build products—we build opportunities, invest in our people, and foster growth at every level.

Role Overview
The Head of Live Casino Operations in Serbia will play a key role in defining and executing our operational strategy. This position involves overseeing the setup and management of the studio, nurturing the team, and ensuring alignment with our global standards and local Serbian requirements.

Key Responsibilities

• Align with management to define and execute operational strategies specific to Serbia.
• Oversee the operational setup, ensuring projects are managed within agreed timelines.
• Build and lead the local team, collaborating with HR on recruitment and retention strategies tailored to Serbia.
• Adapt HR processes to suit the Serbian cultural and legal environment.
• Develop a company culture that encourages outstanding performance and high morale.
• Establish the Serbian studio as a premier workplace within the region.
• Formulate and enforce operational policies and procedures in line with Serbian requirements.
• Direct daily operations post-setup, ensuring smooth and efficient functioning.
• Facilitate synergy between the Serbian studio and other Live Casino locations.
• Oversee the allocation and utilization of resources to maximize efficiency.
• Optimize staffing levels, skills, and equipment to meet operational demands.
• Identify opportunities for process improvement and implement streamlined workflows.
• Conduct regular process reviews to ensure optimal efficiency and effectiveness.
• Ensure compliance with Serbian legal standards and company policies.
• Regularly report operational performance to Senior Management. Use data-driven insights to make informed decisions and drive continuous improvement.
• Propose employee benefits and compensation packages appropriate for the Serbian market.
• Identify business risks and opportunities, highlighting areas for improvement.
• Develop risk mitigation, crisis management plans, and business continuity strategies.
• Manage legal documentation and ensure adherence to Serbian laws and regulations.
• Oversee facilities and logistics to support operational requirements. Ensure a safe and efficient working environment.
• Manage relationships with key vendors and suppliers. Optimize supply chain processes for efficiency and cost-effectiveness.
• Develop and manage operational budgets, ensuring cost-effective practices.
• Monitor expenses and implement cost-saving measures when necessary.
• Perform additional tasks as required, utilizing expertise in operational management.

Required Qualifications And Skills

• A bachelor's degree in Business Administration, Operations Management, or a related field. A Master's degree is preferred.
• Strong communication skills in both English and Serbian.
• Certifications in project management or leadership (e.g., PMP, Six Sigma) are beneficial.
• Extensive experience in operations management, with significant leadership responsibilities.
• Prior experience in establishing and managing operations, ideally in the iGaming or similar industries.
• Proficiency in operational management systems and data analysis tools.
• Knowledge of Serbian regulatory and legal frameworks.
• Exceptional leadership skills with a track record of building and managing effective teams.
• Effective negotiation and stakeholder management capabilities.
• Innovative thinking with a focus on continuous improvement in operations.
• Capability to adapt to changing environments and handle high-pressure situations effectively.

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