HR SSC Specialist

2 weeks ago

Belgrade, Central Serbia MAHLE Full time 250,000 - 400,000 per year

Your Role & Responsibilities
You will be supporting HR services by guiding employees, coordinating HR-related tasks, and ensuring smooth day-to-day operations within HR SSC.

  • Serve as the first point of contact for HR-related inquiries via various channels (ticketing system, phone, chat).
  • Respond to employee queries, manage cases, and escalate complex issues when necessary.
  • Process HR data changes and create tickets for data corrections or requests.
  • Prioritize incoming requests and follow standard procedures to resolve them efficiently.
  • Direct employees to internal policies or external providers as needed.
  • Collaborate with other SSC team members and participate in improvement projects and feedback loops.
  • Ensure high-quality customer service while adhering to global HR guidelines and processes.

Your Skills & Strengths

  • Experience or strong interest in HR processes, ideally in a Shared Services or BPO environment
  • Understanding of HR Shared Services and employee support functions
  • Familiarity with HR IT systems (e.g., SuccessFactors, PeopleDoc, SAP HR) and ticketing tools is a plus
  • Very good Microsoft 365 skills, especially within Teams, PowerPoint and Excel
  • Academic degree or equivalent diploma in Human Resources, Business, or related field
  • Fluent English and one of the following languages: Polish, German, Portuguese, Italian
  • Solid organization, planning, and communication skills
  • Customer-oriented mindset and eagerness to learn in a dynamic environment

See what we can offer you

  • Attractive salary package (including private health insurance)
  • Becoming a member of a fast-growing team in an innovative company with stable market position
  • Possibility to work for a well-known brand, a leader in Automotive industry whose products are highly recognized worldwide
  • 25+ days annual vacation
  • Flexible work schedule

In addition to working with a great team, we encourage you to reach your full potential. Exciting assignments and personalized support for your career are available to you.

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