Technical Support Specialist

6 hours ago

Belgrade, Serbia beBeeSupport Full time
Job Opportunity

We are seeking an experienced technical professional to join our support team.

The ideal candidate will possess a strong understanding of software development and customer service principles, with excellent communication and problem-solving skills.

Key Responsibilities:
  • Provide comprehensive and professional customer support to ensure customer satisfaction.
  • Triage new support incidents, test biometric sample applications with our Native and Web SDKs, and provide customer solutions either directly or via escalation processes.
  • Maximize customer satisfaction on application development issues by understanding our customers' needs, consulting with our software development team, and providing technical solutions.
Required Skills and Qualifications:

We are looking for candidates with the following skills and qualifications:

  • Bachelor's or Master's Degree in Computer Science or related field.
  • 5-7 years of experience in a similar role preferred.
  • Extensive hands-on experience in technical support and operations teams.
  • Proven ability to troubleshoot, debug, evaluate, escalate, and resolve software issues.
  • Background in customer/product support roles, with strong collaboration skills across teams.
Benefits:
  • Health insurance that covers you and your family members.
  • Company-sponsored life & accident insurance.
Development Opportunities:
  • Individual approach to the development of each person.
  • Environment that strives to use the latest technologies on the market.
  • Total process ownership goal, with all the necessary help along the way.

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