Customer Support Ambassador

2 days ago

Belgrade, Serbia beBeeMemberExperience Full time

Our ideal candidate for this Member Experience Associate role will be a customer-centric individual with strong communication skills and technical aptitude. This person will provide exceptional support to our platform members via chat and email, ensuring timely and empathetic resolutions to their inquiries.

The successful candidate will possess excellent written English communication skills, with the ability to convey complex information in a clear and concise manner. They will also have experience working in a fast-paced environment and be comfortable switching between different support cases.

This role offers opportunities for collaboration across teams, building deep product knowledge, and contributing to the continuous improvement of our support processes. If you are passionate about delivering outstanding member experiences, we encourage you to apply for this exciting opportunity.

Key Responsibilities

  • Provide timely and empathetic support to members via chat and email
  • Guide users through our platform and help resolve issues related to account activity
  • Create and share best practices and customer service tactics with the Exchange and Enterprise teams
  • Maintain a high level of product knowledge to confidently assist platform members
  • Identify trends in member feedback and contribute ideas for improving our processes and tools

Requirements

  • 1-2 years of experience in a customer-facing or support role
  • Excellent written English communication skills - clear, concise, and friendly
  • Tech-savvy and familiar with HubSpot, Salesforce or similar platforms
  • Experience with Userflow software is a plus
  • Comfortable working in a fast-paced environment and switching between different support cases
  • A team player with a proactive and problem-solving mindset

What We Offer

  • 25 days off per year: 21 days of vacation, plus additional day for Slava, non-working Serbian holidays, 3 days of 100% paid sick leave
  • Private health insurance
  • Maternity and pregnancy leave with 100% of earnings covered
  • Employee stock options
  • Quarterly activity budgets for each team and yearly company-wide team building trip
  • Numerous perks in the office (Sweet Wednesday, Thursday office lunch, Movie nights…)

About Us

We're a network of over 30,000 brokers, appraisers, and research professionals across the country, using a unique crowdsourced model. Our clients enjoy the foremost lease and sale transaction data combined with a robust analytics platform.

We pride ourselves on an environment that is fun, collaborative, and rewards hard work. We celebrate employees and applicants of all identities, backgrounds, abilities, and perspectives.

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