Effective Leadership Role for Operations Excellence

7 days ago

Belgrade, Serbia beBeeLeadership Full time
Job Description

The Fulfillment Supervisor will manage the NAMER Channel team, acting as a focal point between sales, project team, supply chain, and order processing/invoicing team to maintain proactive communications and update status of ongoing deliverables and initiatives.

This role involves building and developing a team of individual contributors responsible for all aspects of the customer experience within hardware.

The ideal candidate will effectively drive the cadence and execution of internal processes across sourcing, fulfillment, and manufacturing teams to meet customer commitment dates.

Utilizing level loading, capacity, and lead times, the candidate will balance customer request dates and order scheduled ship dates while ensuring realistic fulfillment expectations.

Key responsibilities include engaging with sales and project teams on new opportunities, providing input to proposed project, order, and fulfillment processes to meet customer requirements within policy/budget.

The Fulfillment Supervisor will also drive projects for continuous improvement or new capabilities, interface with scheduling and execution teams to address supplier and delivery exceptions that may interfere with customer expectations.

A key aspect of this role is ensuring timely delivery through close collaboration with Logistics teams.

Other essential duties include daily/weekly/quarterly tracking of all assigned orders, communicating status appropriately to key stakeholders, and ensuring compliance with NCR policies for revenue recognition and specific contractual terms.

Beyond these core responsibilities, the Fulfillment Supervisor serves as a point of escalation for customer exceptions and critical account performance.

Required Skills & Qualifications
  • University or College Degree, preferably in Logistics, or relevant work experience
  • 3 years + experience in Order Management, Customer Support, Supply Chain
  • Excellent written and verbal communication skills
  • Good spoken and written English
  • Proven problem-solving and analytical skills
  • Able to work under pressure to deliver quality results
  • Knowledge of general business practices with emphasis on materials and logistics management
  • Ability to work collaboratively with others and across organizations
  • Demonstrated sense of urgency for customers
  • Ability to operate successfully with minimal supervision

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