Collections Specialist

2 weeks ago

Belgrade, Central Serbia Mplus Serbia Full time 250,000 - 450,000 per year

The Collections Specialist is responsible for managing and executing collection processes related to debit rejects, funding holds, and delinquent merchant and customer accounts within the payment and SaaS ecosystem. This role requires daily resolution and collection activity for ACH rejects, and past due accounts, and strict adherence to communication, documentation, and reporting standards.

Take a look at the
main responsibilities
:

  • Manage Accounts Receivable (A/R) collections responsibilities. Contact customers as needed, via email and phone
  • Work with each Subsidiary on outstanding A/R and develop a plan of action for collections
  • Respond promptly to all incoming requests from customers
  • Review the collections inbox daily and respond in the timing required in Service Level Agreements (SLA)
  • Process invoice adjustments and credit memos
  • Perform collection activities on aged AR in verbal (collection calls) and written (billing and overdue notice generation and tracking) communications prioritizing by dollar amount
  • Track and report daily/weekly activity following collection process and provide status updates with recommendations for bad debt account management
  • Should be comfortable taking ownership of the AR process and take initiative to problem solve and suggest solutions
  • Resolve 100% of Payments ACH reject holds daily by the funding deadline following the SOP
  • Partner with Risk and Accounting teams and Management on rejects, DDA changes, losses and deposit delays as needed
  • Weekly and monthly reporting as required by the SOP and as requested by management

What we expect from you:

  • Excellent verbal and written communication in English language, with the ability to convey urgency and professionalism
  • Accounting, Finance or related degree or equivalent experience (preferred)
  • 2+ years of experience in collections, payments operations, or merchant services
  • Experience working in a financial technology, SaaS, or payments processing company
  • Familiarity with ACH processing, standard/accelerated funding, and payment rejection scenarios
  • Proficiency with CRM systems (Salesforce preferred) and Microsoft Office tools
  • Strong organizational skills with ability to meet aggressive SLAs and daily targets
  • Experience with formal communication practices (templates, cc protocols, reporting requirements)
  • Customer first oriented with desire to provide service our clients in a timely and efficient manner
  • Strong attention to detail and ability to manage a high volume of transactions and accounts
  • Strong analytical and decision-making capabilities to assess payment activity and risk exposure

What you will get from us
:

  • Afternoon shifts : 2 pm - 10 pm / 3 pm - 11 pm, Monday to Friday
  • Paid training
  • Opportunity to work with a dynamic, fast-growing team
  • Private health insurance
  • Benefit package available to all our employees (day off for a birthday, discounts with our partners from different industries, FitPass...)

If you are ready to give yourself a try in a new role,
apply now
with your CV in English. We look forward to your application

Note:
Only shortlisted candidates will be contacted. Best of luck

  • Collections Specialist

    1 week ago

    Belgrade, Central Serbia Destiny Insurance Brokerage Full time €35,000 - €45,000 per year

    We are hiring a Collections Specialist to join our Accounting/Finance team. The role involves managing overdue premium finance payments, communicating with clients, and working with brokers to resolve outstanding balances.Responsibilities:Monitor and follow up on overdue accounts.Contact clients via phone/email regarding payment status.Negotiate repayment...

  • Junior HR/Relocation specialist

    1 week ago

    Belgrade, Central Serbia Luxoft Serbia Full time €25,000 - €60,000 per year

    Project descriptionWe are looking for a relocation specialist to guide employees through all procedures required to ensure their successful immigration/relocation. The specialist will be responsible to instruct expats on the process, supervising the completion of documentation and coordinating with third party vendors to ensure smooth end to end...

  • Billing Specialist

    2 weeks ago

    Belgrade, Central Serbia ProPharma Full time 30,000 - 60,000 per year

    For the past 20 years, ProPharma has improved the health and wellness of patients by providing advice and expertise that empowers biotech, med device, and pharmaceutical organizations of all sizes to confidently advance scientific breakthroughs and introduce new therapies. ProPharma partners with its clients through an advise-build-operate model across the...

  • Site Specialist II

    1 day ago

    Belgrade, Central Serbia ICON plc Full time €25,000 - €40,000 per year

    Site Specialist II - Riga, Latvia - homebasedICON plc is a world-leading healthcare intelligence and clinical research organization. We're proud to foster an inclusive environment driving innovation and excellence, and we welcome you to join us on our mission to shape the future of clinical developmentRole Summary:Support preparation, process and tracking of...

  • Commercial Performance Specialist

    3 days ago

    Belgrade, Central Serbia Ananas E-commerce Full time €60,000 - €80,000 per year

    COMMERCIAL PERFORMANCE SPECIALISTBelgrade, SerbiaAs a Commercial Performance Specialist, you will be responsible for developing and executing performance-driven strategies and initiatives aimed at optimizing commercial outcomes across the business. Your focus will be on enhancing revenue growth, operational efficiency, and strategic decision-making through...

  • Article Master Specialist

    1 week ago

    Belgrade, Central Serbia YouGov Full time €45,000 - €55,000 per year

    The Article Master Specialist plays a key role in maintaining and enhancing YouGov's product database, within the FMCG (Fast-Moving Consumer Goods) sector. This role ensures accurate coding, classification, and quality control of product data, supporting the integrity of consumer purchase records.Key ResponsibilitiesProduct Coding: Accurately code new FMCG...

  • Finance Onboarding Specialist

    1 week ago

    Belgrade, Central Serbia AccountsIQ Full time €30,000 - €60,000 per year

    The CompanyAt AccountsIQ, we're on a mission to deeply understand our customers and deliver technology that enriches their lives. We provide smart, feature-rich financial management software designed for ambitious businesses that have outgrown basic starter systems or seek a simpler, more affordable alternative to complex, costly ERP solutions. Our...

  • Talent Acquisition Specialist

    3 days ago

    Belgrade, Central Serbia ARRISE Full time €40,000 - €60,000 per year

    About UsARRISE sets the benchmark for service delivery and excellence in the iGaming industry. Playing a key role in the success of its clients, which include Pragmatic Play, a brand relied upon by the world's biggest online casinos for its cutting-edge products, ARRISE helps to deliver exceptional gaming experiences to millions of players worldwide.Our...

  • Specialist, Regulatory and PV Network

    5 days ago

    Belgrade, Central Serbia Ergomed Full time €25,000 - €40,000 per year

    Company Description PrimeVigilance (part of Ergomed Group), is a specialised mid-size pharmacovigilance service provider established in 2008. We are proud to have achieved global organic growth year after year, with staff based across Europe, North America and Asia all covering services within: Medical Information, Pharmacovigilance, Regulatory Affairs and...

  • Event Marketing Specialist

    1 week ago

    New Belgrade, Central Serbia JAGGAER Full time €40,000 - €80,000 per year

    OverviewJAGGAER is a global leader in enterprise procurement and supplier collaboration, and the catalyst for enhancing human decision-making to accelerate business outcomes. We help organizations to manage and automate complex processes while enabling their highly resilient, accountable, and integrated supplier base. Backed by 30 years of expertise, our...