Salesforce Administrator

Why Join HYCU?

HYCU is the fastest-growing leader in the multi-cloud and SaaS data protection as a service industry. By bringing true SaaS-based data backup and recovery to on-premises, cloud-native, and SaaS IT environments, the company provides unrivaled data protection, migration, disaster recovery, and ransomware protection to thousands of companies worldwide. The company's award-winning R-Cloud platform eliminates complexity, risk, and the high cost of legacy-based solutions, providing data protection simplicity to make it the #1 SaaS Data Protection platform. With an industry-leading NPS score of 91, HYCU has raised $140M in VC funding to date and is based in Boston, Mass. Learn more at

About the Role

We are seeking a skilled
Business Systems Developer
with deep expertise in CPQ and CRM (Salesforce) systems to design, build, and optimize scalable solutions that power our go-to-market operations. This role is critical in ensuring our systems and cross-functional workflows are reliable, efficient, and designed for growth across Sales, Marketing, Customer Success, Renewals, and Product teams.

The ideal candidate is a hands-on developer who thrives on using modern techniques to automate workflows and simplify complex challenges.

Location
: Belgrade (Serbia) - Hybrid

What you`ll do:

System Administration & Configuration

• Manage Salesforce user setup, profiles, roles, permissions, and security settings.
• Configure and maintain custom objects, fields, record types, page layouts, workflows, validation rules, and approval processes.
• Maintain data integrity through regular audits, duplicate management, and cleanup.

Platform Optimization & Enhancements

• Gather business requirements and translate them into Salesforce solutions.
• Create and maintain reports, dashboards, and list views to support business operations.
• Recommend and implement improvements to enhance platform performance and user adoption.

User Support & Training

• Provide day-to-day end-user support and resolve system issues promptly.
• Develop training materials and conduct user training sessions.
• Act as the primary liaison between business users and technical teams.

Integration & Automation

• Support integrations between Salesforce and third-party applications.
• Implement and manage automation using Flow, Process Builder, and other Salesforce tools.

Compliance & Governance

• Ensure compliance with company policies, industry regulations, and Salesforce best practices.
• Assist in maintaining system documentation, change logs, and process flows.

What We're Looking For:

Education:
Bachelor's degree in Business, Computer Science, Information Systems, or related field (or equivalent work experience).

Experience:

• 3–5
  years of Salesforce administration experience in a business environment.
• Proven success managing Salesforce in a mid to large-scale organization.

Technical Skills:
Strong proficiency in Salesforce Sales Cloud, Service Cloud, and Lightning Experience.

• Understanding of Territory Models; integrations with Marketing, Quoting, Slack, Clari workflows
• Experience with Salesforce automation tools (Flows, Process Builder, Workflow Rules).
• Familiarity with data management tools (Data Loader, Data Import Wizard).
• Basic understanding of Salesforce APIs and integration tools.

Certifications:

• Salesforce Administrator Certification (required).
• Salesforce Advanced Administrator or relevant cloud certifications (preferred).

Who We Are:

Our Core Values:
Authenticity
,
Grit
and
Empathy
are at the heart of everything we do at HYCU. All of us at HYCU take ownership in shaping and contributing to our culture. We pride ourselves in developing an inclusive and diverse company that supports our employees and customers to do extraordinary things.

The following is how we approach each Core Value:

• Authenticity
  – To be authentic means to be who we are and do it well. Focus your energy on being who YOU are. Be true to yourself. Authenticity also extends to our products. Understanding where we are truly the best fit for our customers and when we are not. And finally, authenticity in relationships: ensuring that we are honest and do what we say we're going to do.

• Grit
  – To win we need to want it. Every team member needs to be able to jump in and help at every turn. Whether it's staying late to help a colleague or customer or finding a better process and making sure it's communicated cross-functionally. You just have to do it and love it…and never stop trying.

• Empathy
  – We need to care about each other, about our clients, about our business, and about the world around us. That might seem like a tall order, but if we don't live in a constant state of empathy, if we don't strive to truly put ourselves in another person's shoes, we cannot truly serve the market.

"We are at our best when we stay true to our Core Values."~
Simon Taylor, CEO

What We Offer:

Come work for one of CRN's "Cloud 100 Companies for 2025". At HYCU you'll have the opportunity to build your career with a "Visionary" B2B SaaS company from Gartner's Magic Quadrant for Enterprise BackUp. HYCU provides an excellent benefits package including Medical insurance, generous time off, and more. We offer career development programs and an inclusive global culture. All our employees participate in our equity program.