Customer Support Agent – Arabic language

2 weeks ago

Belgrade, Central Serbia Workanova Full time €20,000 - €25,000 per year

About The Company:

Workanova is a global BPO customer experience specialist, providing exceptional customer care, sales, technical support, and back-office services. With clients across the Fintech, iGaming, and eCommerce industries, we operate in over 10 languages and are committed to delivering outstanding support around the clock.

Responsibilities:

  • Proficient interaction with a variety of online systems
  • Provide accurate, valid, and complete information by using the right methods/tools
  • Effectively respond to customer requests and questions by phone, chat, and email
  • Deal with and help resolve any customer complaints
  • Following operational procedures in every contact with the customer

Requirements:

  • FLUENT Arabic speaker
  • Proven customer support experience – one year
  • Familiarity with CRM systems and practices
  • Ability to multitask, prioritize, and manage time effectively
  • Excellent English
  • Excellent communication skills
  • Strong customer and service orientation

We are offering:

  • Challenging and rewarding working environment
  • Attractive starting salary, also potential salary growth after first three months
  • Opportunity for personal and career development within the Company

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