IT support engineer

About us:

Mozzar
t, the largest gambling operator in Southeast Europe, has been responsibly building its business for over two decades. We started operating in 2001, with headquarters in Belgrade, and have expanded our business to 10 markets. With over 1,200 betting shops and more than 5,500 employees, we are the absolute regional leader in this industry. We are dedicated to the development and nurturing of expertise among our employees, while also caring about career advancement. We constantly improve our business and services, keeping up with technological advancements and fostering innovation. Through socially responsible work and employee care, we have carefully built a reputation as the most desirable employer

.

For ou
r System administration team in IT departme
nt, we are in search o

**f:

IT support engi**

neer

Be a part of a young and talented, yet highly skilled team. Our implemented career path follows your development and progress, offering you significant opportunities to enhance your knowledge. Work in a complex, distributed, and large-scale business system with access to the latest technologies and de

**vices.

Main Responsib**

1. ilities:

Monitoring and managing infrastructure and servers at retail l
2. ocations.Maintaining and providing support for employee applications, including reporting, installation and configuration, databases, user privileges, and recovery pr
3. ocedures.Administration and maintenance of AV software, Google Workspace components, and the core set of employee
4. software.Providing technical support for business processes and employees, including installation, configuration, and advanced-level maintenance of computer
5. systems.Maintenance of network devices at payment locations, as well as network infrastructure at headquarters at the level of port allocation and basic ma
6. nagement.Configuring backup systems, creating, and updating user
7. accounts.Preparing and replacing computers for the retail network, as well as configuring and installing tablet c
8. omputers.Analyzing system incidents and escalating them to highe
9. r levels.Maintaining the WiFi network at the syst
10. em level.First- and second-level monitoring of all system co

**mponents.

To meet the job requirements,**

1. you need:

A minimum of a high school diploma in an IT-rel
2. ated field.At le
ast 5 years of work experience as a system administrator, service desk analyst, IT specialist, network/soc support,
3. or similarPreferred certifications: CCNA, MCSA, MTCNA, COMPTIA, MCSE, Linux, Mikrotik,
4. SQL, JNCIAAdvanced knowledge of operating systems (Windo
5. ws, Linux).Experience with network equipment (configuration, protocols, m
6. onitoring).Analytical thinking and the ability to understand technical documentation in order to solve problems and work with various software
7. solutions.Willingness to help, effective time management skills, focus, and interperso
8. nal skills.Driving licence, B category,

is a
**must.

Your work-**
life balance is essential to us, so w

• e offer you: days of
• annual leave38 working week, because we val

ue yo
ur timeYour health an
d well-being is crucial to us, so we have

• you covered:Private heal
• th insuranceAnnual hea
• lth check upMental health and well-being
• initiativesOpen feed

back cultureWe care
about your personal development and profess
ional growth, so

• we provided:Career develop
• ment programOpportunity to take technical, language and soft skil

ls trainingsWe offer stability supported by years of leadership in the sports betting industry in Serbia and the region, the opportunity to work in an environment with a large number of IT experts, and encouragement for personal and professional growth and advancement through an internal career path. Additionally, we offer supplementary health insurance and various sports and recreation

al benefits.If you are interested in the position and meet the requirements, please submit your CV through the

application.We thank every candidate who applies, and we will contact those selected for the next stage of the selection process. If we do not reach out, we highly encourage you to stay updated on open positions in

our company.