Drayage Operations Representative

2 weeks ago

Belgrade, Central Serbia Zelh Full time €30,000 - €60,000 per year

Zelh is a fast-growing, passionate outsourcing company. Our mission is to be the most reliable company by offering and maintaining consistently high-quality services. We achieve the mission by fostering long-term relationships with customers, employees, and vendors. Personal attention, timely communication, and respect for all people are the basis of our business philosophy

At this point, Zelh is seeking a detail-oriented and proactive Drayage Operations Specialist to manage container movement from ports and rail ramps to final delivery. The ideal candidate will have strong communication skills, operational awareness, and the ability to coordinate multiple stakeholders in a fast-paced logistics environment.

Key Responsibilities:
1) Container Tracking & Scheduling
* Monitor import/export containers from port or rail ramp to delivery.
* Track vessel ETA, rail ETA, Last Free Day (LFD), and appointment times.
* Coordinate pickup and delivery appointments with carriers, terminals, and warehouses.
2) Carrier & Customer Coordination
* Communicate daily with drivers, dispatchers, and customers to ensure on-time performance.
* Source and dispatch drayage carriers, ensuring proper documentation and rate confirmation.
* Provide proactive updates on delays, holds, or accessorial issues.
3) Documentation & Data Management
* Verify and enter load details into TMS (Bill of Lading, container numbers, delivery addresses, etc.).
* Maintain accurate EDI and spreadsheet tracking (e.g., vessel/voyage, container status, weight, size).
* Ensure all paperwork (invoices, PODs, chassis charges) is properly filed and updated.
4) Cost Control & Billing
* Review carrier invoices for accuracy and resolve billing discrepancies.
* Record detention, demurrage, and per diem charges and communicate potential risks to management.
* Support accounting with invoice approvals and payment tracking.
5) Operational Problem-Solving
* Address terminal holds, appointment restrictions, or customs delays.
* Escalate urgent issues (e.g., LFD approaching, chassis shortages, port congestion).
* Collaborate with internal teams to optimize routing and minimize cost.

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