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Customer Operations Coordinator

2 weeks ago

New Belgrade, Central Serbia TOMRA Full time

Company Description
TOMRA
was founded in 1972, based on the design, manufacturing and sale of reverse vending machines (RVMs) for automated collection of used beverage containers. Today TOMRA provides solutions that enable the circular economy with advanced collection and sorting systems, and food processing by employing sensor-based sorting and grading technology. At TOMRA, we value and encourage
innovation
,
passion
and
responsibility
in everything we do.

The
TOMRA Group
employs 5,000 people globally and is listed on the Oslo Stock Exchange (OSE: TOM). TOMRA was named Norway's Most Innovative Business in 2023, number one in the list of the country's top 25 companies.

TOMRA Collection
is a leading innovator in the circular economy and Clean Loop Recycling. Founded on the invention of the world's first reverse vending machine, we are now responsible for approximately 85,000 installations across more than 60 markets. By providing an effective and efficient way of collecting, sorting and processing containers, TOMRA's reverse vending systems make it easy for consumers to recycle and contribute to a more sustainable planet.

Job Description
Shape the customer experience within our New Markets at TOMRA Collection.
Be the first point of contact for our customers—resolving inquiries, managing service appointments, and ensuring every installation or intervention runs smoothly. You'll be the link between our customers, technicians, and logistics partners, driving satisfaction and operational excellence.

What you will do

  • Handle inbound customer inquiries via phone, email, and chat—delivering clear, timely, and empathetic support.
  • Manage outbound confirmations for installations and service appointments, ensuring customers are always in the loop.
  • Enforce readiness gates before dispatch, sync with calendars, and keep case statuses up to date.
  • Schedule and dispatch technicians for installations and service interventions, optimizing routes and resources.
  • Document all interactions in CRM/ERP systems and feed communications to relevant teams.
  • Escalate unresolved issues according to the escalation matrix, ensuring swift resolution.
  • Champion customer satisfaction and contribute to continuous improvement initiatives.

Qualifications
What you'll bring

  • 2+ years' experience in a contact centre or customer service role.
  • Hands-on experience with CRM systems (Dynamics 365 preferred).
  • Strong communication and multitasking skills—you thrive in a fast-paced environment.
  • Customer-centric mindset and a knack for problem-solving.

Additional Information
Join a company that combines purpose with innovation. In this role, you'll help
shape operational excellence and directly contribute to TOMRA's success in new European markets
, helping us scale sustainability across the region.

At TOMRA, your work has real impact, and your ideas help shape a better future.

Learn more about life at TOMRA []

What do you get from joining TOMRA?

  • Opportunity for career development and enhancing international connections
  • A unique chance to be a critical part of taking business growth to the next level
  • Work in a collaborative and innovative environment.

Ready to grow your career with purpose?
Please apply by sending us your CV, a few words about yourself, and why you are interested in the position and joining TOMRA. Please write this in the field "Message to Hiring Team".

Applications are continually assessed so we encourage you to apply at the earliest.
Deadline for applications is 19th January 2026.
TOMRA does not differentiate on the basis of gender, race or ethnicity, religion, colour, sexual orientation or identity, disability, age, or other protected statuses as given by applicable law. We are committed to creating a diverse and inclusive environment and are proud to be an equal opportunity employer.