Player Engagement Specialist

2 weeks ago

Belgrade, Central Serbia Workanova Full time €30,000 - €40,000 per year

About the job:

Job Title:
Player Engagement Specialist (French) – iGaming Industry

Location:
Office-based

About the Role:

We are looking for a motivated
French-speaking Player Engagement Specialist for iGaming Industry
to join our team in the online casino industry. The role focuses on
outbound sales activities
with existing clients, aiming to strengthen relationships and identify opportunities for upselling.

Key Responsibilities:

· Conduct welcome calls to new players, introducing them to the brand and platform.

· Explain available games, promotions, bonuses, and loyalty programs in a clear and engaging way.

· Provide information about responsible gaming tools and promote safe play.

· Build strong customer relationships by creating a welcoming and supportive experience.

· Identify customer interests to personalize recommendations and encourage engagement.

· Handle basic technical questions (login, deposits, withdrawals) and escalate when needed.

· Follow regulatory guidelines and company procedures during all customer interactions.

· Accurately document call outcomes and customer feedback in the CRM system.

· Collect insights from first-time users to help improve onboarding processes.

Requirements:

· Fluent French (C level or higher) is a must

· Good command of English (B2 or above)

· Previous experience in
iGaming, FX is highly desirable

· Strong communication, persuasion, and negotiation skills

· Goal-oriented mindset with the ability to work in a fast-paced environment

· Self-motivated with a positive and proactive attitude

We Offer:

· Competitive salary with attractive commission structure

· Opportunity to work in a growing international company

· Career development and training opportunities

· Dynamic and supportive team culture

· Private healthcare plan

· Happy hour

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