Content Specialist

Overview
JAGGAER is a global leader in enterprise procurement and supplier collaboration, and the catalyst for enhancing human decision-making to accelerate business outcomes. We help organizations to manage and automate complex processes while enabling their highly resilient, accountable, and integrated supplier base. Backed by 30 years of expertise, our proven AI-powered industry-specific solutions, services, and partnerships form JAGGAER One, serving direct and indirect, upstream and downstream procurement, in settings demanding an intelligent and comprehensive source-to-pay solution. Our 1,200+ global employees are obsessed with helping customers create value, transform their businesses, and accelerate their journey to Autonomous Commerce.

JAGGAER recognizes that high-quality content is critical to effective and quality bid proposal development. We are seeking a Content Specialist to join our Enablement team with a focus on Sales and Global RFx team stakeholders. This individual contributor role will have responsibility for maintaining, optimizing, and evolving internal and customer-facing content leveraged by our Responsive strategic response platform and SharePoint site, as well as being the primary administrator and support person for the platform.

The Content Specialist plays a key role in ensuring that our knowledge assets are current, well-organized, accessible, and aligned with brand and editorial standards. Moreover, the individual will share responsibility of ensuring the overall success and adoption of the Responsive strategic response platform.

This position requires strong writing, editing, content governance, and organizational skills, as well as the ability to provide support and collaborate effectively across teams and subject matter experts.

Principal Responsibilities

• Collaborate with subject matter experts and key stakeholders to curate and maintain accurate, relevant, and up-to-date content across platforms.
• Conduct periodic reviews and audits of content to ensure alignment with brand voice, tone, and messaging guidelines.
• Assist with the development of engaging, clear, and user-friendly content to support proposal responses, sales messaging, and internal knowledge sharing.
• Manage and update internal content repositories, including SharePoint and proposal content library, ensuring taxonomy and file organization best practices are followed.
• Monitor and respond to content support requests from internal users, providing timely assistance and training where needed.
• Edit documents and knowledge articles for grammar, consistency, readability, and visual presentation.
• Partner with cross-functional teams to develop instructional materials such as FAQs, how-to guides, and process documentation.
• Help design and implement scalable content governance processes to support continuous content improvement.
• Stay informed on industry trends and best practices in proposal content design, information architecture, and content development.
• Support efforts to reduce content duplication and break down information silos across departments.
• Serve as system administrator and primary support for our Responsive strategic response platform while managing user accounts, permissions, system configurations, as well as monitoring and maintaining the overall health, functionality, and accessibility of the platform.
• Conduct onboarding and refresher trainings to our user community and roll out new solution features when released by our Proposal Automation Platform (Responsive).

Position Requirements

• Strong English writing, editing, and proofreading skills with a keen eye for detail and consistency.
• Experience creating, organizing, and managing business content in structured systems.
• Comfortable working with digital content repositories (SharePoint, proposal automation tools) and maintaining content in a logical, searchable structure.
• Proficiency in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint).
• Demonstrated ability to manage multiple priorities and projects with tight deadlines.
• Strong interpersonal skills and the ability to communicate effectively with diverse teams and subject matter experts.
• Self-starter who can work independently while contributing to team goals and process improvements.
• Familiarity with knowledge management and information architecture best practices.
• Experience with proposal software (e.g., Responsive or similar) strongly preferred.
• Bachelor's degree in communications, knowledge management, information management, or related discipline strongly preferred but not required.

Success In This Position

• Content Stewardship: You ensure all content is current, relevant, easy to find, and easy to use by stakeholders across the business.
• Collaboration: You work cross-functionally and build strong relationships with subject matter experts and peers to ensure knowledge is accurately captured and maintained.
• User Focus: You advocate for user-friendly content and design experiences that make information more accessible and actionable.
• Quality and Consistency: You uphold brand, editorial, and style guidelines while maintaining a high standard of clarity and consistency across platforms.
• Continuous Improvement: You are proactive in identifying content gaps, recommending enhancements, and improving knowledge workflows and governance.