Chat Support Agent-Romanian speaker

2 weeks ago

Belgrade, Central Serbia Workanova Full time €2,000 - €3,000 per year

ABOUT THE COMPANY:

WorkaNova is a global BPO customer experience specialist, providing exceptional customer care, sales, technical support, and back-office services. With clients across the Fintech
, iGaming
, and eCommerce industries, we operate in over 10 languages and are committed to delivering outstanding support around the clock.

ABOUT THE JOB:

We're seeking a
Chat Support Agent – Romanian Language
to join our dynamic iGaming team in Belgrade. In this role, you will be the first point of contact for
Romanian-speaking
players, providing timely, professional, and friendly support via live chat. You will handle inquiries regarding accounts in a fast-paced, highly regulated environment.

Key Responsibilities:

  • Respond promptly and professionally to player inquiries via
    live chat
  • Resolve customer issues related to accounts, deposits/withdrawals
  • Ensure compliance with
    iGaming regulations
    and responsible gaming policies
  • Maintain accurate logs and follow up on unresolved queries
  • Meet or exceed performance metrics, including response time, resolution rate, and customer satisfaction.

What We're Looking For:

  • Fluency in Romanian language
  • Good command of
    English language
    (B2 level or higher)
  • Previous experience in
    customer support
    , ideally within
    iGaming
    , is a strong plus
  • Excellent typing, communication, and problem-solving skills
  • Ability to work independently, manage time effectively, and stay focused during night shifts
  • Familiarity with CRM/chat platforms is a plus

What We Offer:

  • Competitive
    monthly salary
  • Top-tier training provided by industry-leading experts
  • Opportunity to grow within a fast-expanding international company
  • Positive and supportive team environment
  • Comfortable
    office space
    in the center of Belgrade
  • Happy hour
  • Private healthcare plan

Location:
Belgrade, Serbia (On-site)

Employment Type:
Full-time

Ready to apply?

If you're enthusiastic, customer-focused, and fluent in Romanian, we'd love to hear from you

Click on the apply button, or send your CV to

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