Customer Support Agent – Romanian language

2 weeks ago

Belgrade, Central Serbia Workanova Full time €20,000 - €30,000 per year

About The Company:

Workanova is a global BPO customer experience specialist, providing exceptional customer care, sales, technical support, and back-office services. With clients across the Fintech, iGaming, and eCommerce industries, we operate in over 10 languages and are committed to delivering outstanding support around the clock.


About The Job:

We're seeking a Chat Support Specialist – Romanian language to join our dynamic iGaming team in Belgrade. In this role, you will be the first point of contact for Romanian-speaking players, providing timely, professional, and friendly support via live chat. You will handle inquiries regarding accounts in a fast-paced, highly regulated environment.

Key Responsibilities:

Respond promptly and professionally to player inquiries via live chat

Resolve customer issues related to accounts, deposits/withdrawals

Ensure compliance with iGaming regulations and responsible gaming policies

Maintain accurate logs and follow up on unresolved queries

Meet or exceed performance metrics, including response time, resolution rate, and customer satisfaction.



Requirements


What We're Looking For:

Good command of Romanian language (minimum B2)

Good command of English language (minimum B2)

Previous experience in customer support, ideally within iGaming, is a strong plus

Excellent typing, communication, and problem-solving skills

Ability to work independently, manage time effectively, and stay focused during night shifts

Familiarity with CRM/chat platforms is a plus



Benefits

What We Offer:

Competitive monthly salary

Top-tier training provided by industry-leading experts

Opportunity to grow within a fast-expanding international company

Positive and supportive team environment

Comfortable office space in central Belgade

Happy hour

Private healthcare plan

Location: Belgrade, Serbia (On-site), office-based

Employment Type: Full-time

Ready to apply?

If you're enthusiastic, customer-focused, and fluent in Romanian, we'd love to hear from you.



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