Client Service Executive

Job Description

The Client Service Executive (CSE) is an Account Developer focused on day-to-day commercial execution, client relationship management, and delivery coordination for a defined portfolio of FMCG manufacturers in Serbia and Adriatics regions. Operating within the Sales Leader Team, the CSE contributes to growth through renewals, upsell/cross-sell campaigns, and high-quality client service, while collaborating closely with Sales, Customer Success, Product Leadership, Sales Enablement, and Marketing in a matrix environment. The role requires disciplined pipeline habits, and consistent use of MSD, NIQ data, insights, and thought leadership to craft compelling value propositions.

RESPONSIBILITIES:

Commercial Execution & Portfolio Support:

• Support delivery of the regions revenue plan on assigned accounts by executing renewal calendars, identifying upsell/cross-sell opportunities, and closing ad-hoc deals under the guidance of the Sales Leader and Managing Director
• Run the end-to-end sales cycle on defined opportunities (feasibility scoping, pricing inputs, proposal drafting, basic negotiations, contracting) with coaching from the Sales Leader and in alignment with company playbooks
• Maintain pipeline hygiene (MSD and CRM updates, stages, probabilities) and contribute to weekly/monthly/quarterly reviews with accurate forecasting on the assigned client set

Client Relationship Management & Service Quality:

• Own day-to-day client interactions: respond to requests, involves relevant departments on data quality and delivery expectations, and ensure commercial goals are achieved in collaboration with cross-functional teams
• Strengthen stakeholder relationships by preparing agendas, demos, follow-ups and proposals that showcase NIQ value and practical business outcomes
• Represent NIQ professionally at client meetings and industry events as delegated; uphold brand standards and drive client satisfaction (NPS)

Insights, Analytics & Offer Design (Thought Leadership):

• Use NIQ measurement and analytics into clear business recommendations; tailor proposals across subscriptions, backdata scopes, and feature tiers to meet client objectives and NIQ company objectives
• Leverage NIQ thought leadership (local and global studies) to enrich proposals and negotiations—building storylines, slides, and executive summaries that quantify opportunity value and ROI; deliver structured, client-ready presentation proposals
• Contribute to campaign assets (case studies, benchmarks, talking points) and share best practices with AD colleagues to elevate team effectiveness across Serbia and the wider Adriatics

Collaboration & Matrix Ways of Working:

• Coordinate day-to-day tasks with Client Service, Product Leadership, Sales Enablement, and Marketing to ensure the right product mix, delivery model, and activation plan for each client
• Participate in deal reviews, objection-handling sessions, and knowledge-sharing forums, actively contributing to team learning and adopting agreed sales rhythms and standards

Governance, Forecasting & Performance Discipline:

• Keep revenue documentation, proposals, and tracking files up to date; ensure timely invoicing and cash collections, and support clean handoffs to delivery teams
• Identify risks early (pricing pressure, renewal exposure, delivery dependencies) on assigned accounts and escalate mitigation needs

Success Measures (KPIs):

• Revenue attainment on assigned portfolio (renewal, upsell, ad-hoc)
• Renewal rate and churn reduction on managed contracts
• Forecast accuracy & pipeline hygiene (MSD discipline)
• Client satisfaction (NPS) & delivery quality
• Quality of proposals & presentations (use of NIQ studies, clarity of value/ROI)
• Collaboration outcomes (on-time, cross-functional alignment)

Competencies

• Client-centricity & value articulation (clear linkage from data to outcomes)
• Collaboration & stakeholder management (Sales, CS, Product, Ops)
• Data-driven decision-making and attention to detail
• Resilience & adaptability; growth mindset and ownership of results
• Influence without authority; proactive knowledge-sharing with AD and CS peers

QUALIFICATIONS:

• 5 years of experience in FMCG insights/analytics, category management, market research, or commercial roles; exposure to enterprise solution selling is a plus
• Strong analytical skills (turning data into insight) and presentation/storytelling skills; adept in building decks and delivering persuasive narratives to mixed audiences (commercial, marketing, trade)
• Consultative selling mindset with solid negotiation fundamentals; comfortable handling smaller deals and supporting larger pursuits
• Proficiency with Microsoft Excel, PowerPoint, Word and standard CRMs/sales tools; quick to learn new platforms
• Fluency in Serbian and English
• Bachelor's degree in Economics, Marketing, Business/Management or related fields

Working Model

• Hybrid work based in Belgrade; travel within Serbia and Adriatics as needed for client engagements and internal coordination
• Operates in a matrix with cross-functional partners; accountable for the outcomes of assigned accounts and contribution to team goals

Additional Information

NIQ may utilize artificial intelligence (AI) tools at various stages of the recruitment process, including résumé screening, candidate assessments, interview scheduling, job matching, communication support, and certain administrative tasks that help streamline workflows. These tools are intended to improve efficiency and support fair and consistent evaluation based on job-related criteria. All use of AI is governed by NIQ's principles of fairness, transparency, human oversight, and inclusion. Final hiring decisions are made exclusively by humans. NIQ regularly reviews its AI tools to help mitigate bias and ensure compliance with applicable laws and regulations. If you have questions, require accommodations, or wish to request human review were permitted by law, please contact your local HR representative. For more information, please visit NIQ's AI Safety Policies and Guiding Principles:

Our Benefits

• Flexible working environment
• Volunteer time off
• LinkedIn Learning
• Employee-Assistance-Program (EAP)

About NIQ

NIQ is the world's leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world's population.

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Our commitment to Diversity, Equity, and Inclusion

At NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence. All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion, please visit the