Technical Support Consultant

2 days ago

Novi Sad, Vojvodina, Serbia SupportYourApp Full time

Are you interested in the world of cloud, networking, and security?

For over 10 years, our partners have helped their clients fill IT service gaps by offering a variety of solutions from data management and storage virtualization to cloud, security, and network optimization.

Join a team of passionate experts and create tailored solutions that handle day-to-day activities, lifecycle management, while tackling innovative projects.

What you will do:

  • Handle customers' requests via email and phone
  • Design email templates as needed
  • Conduct research and analysis on products
  • Communicate with the client's internal team
  • Work on team projects
  • Keeping track of technological advancements and trends in IT support

What you need to succeed in this role:

  • Excellent English communication skills (at least C1 for both spoken and written)
  • Experience with AWS or other cloud platforms is a must
  • Strong networking knowledge
  • Customer support experience with cloud products
  • Analytical & research skills
  • Customer-oriented and responsible attitude
  • Excellent interpersonal skills

Will be a great plus:

  • Experience working with Google Cloud and Azure
  • AWS certificate
  • Proficiency in Salesforce

What we offer:

  • Fixed schedule: Sunday to Thursday, 7am - 3 pm CET
  • Opportunity to work fully remotely
  • Inclusive international environment
  • Compensation in USD
  • Good bonuses for referring friends and referral contests
  • Paid intensive training and probation
  • Work-life balance
  • Responsive management interested in your growth and long-lasting cooperation
  • Greenhouse conditions for self-development

*The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.

Who we are:

SupportYourApp is a Support-as-a-Service company that provides secure technical, customer support, and CX services for tech companies around the globe.

We work with clients from over 30 countries and speak over 60 languages.

Since 2010, we've become an industry leader in premium outsourced customer support and turned global with 8 hubs around the world.

We treat our team like our clients, surrounding them with unlimited care, an individual approach, and a wholesome, positive experience.

We welcome people with various backgrounds and experiences. Grab the chance to join us and send your CV in English, pointing out your outstanding skills

Visit our website:

DISCLAIMER

We are a multinational company with unbiased views. The assessment of candidates is not affected by such characteristics as race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law in provision of opportunities and benefits.

Your personal data will be processed as described in the SupportYouApp Candidate Privacy Notice.

  • Technical Support Consultant

    2 weeks ago

    Novi Sad, Vojvodina, Serbia SupportYourApp Full time $30,000 - $45,000 per year

    Are you interested in the world of cloud, networking, and security?For over 10 years, our partners have helped their clients fill IT service gaps by offering a variety of solutions from data management and storage virtualization to cloud, security, and network optimization.Join a team of passionate experts and create tailored solutions that handle day-to-day...

  • Customer Support Consultant

    2 weeks ago

    Novi Sad, Vojvodina, Serbia SupportYourApp Full time $40,000 - $60,000 per year

    Passionate about the world of tech?What if you had a chance to be a part of the world's leading SaaS, Software, or Hardware solutions?Join our team as aCustomer Support Consultanttoday and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals with...

  • Customer Support Consultant

    1 week ago

    Novi Sad, Vojvodina, Serbia SupportYourApp Full time $15,000 - $30,000 per year

    Passionate about the world of tech?What if you had a chance to be a part of the world's leading SaaS, Software, or Hardware solutions?Join our team as a Customer Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals...

  • Integration Technical Consultant

    2 days ago

    Novi Sad, Vojvodina, Serbia ⋮IWConnect Full time €25,000 - €50,000 per year

    We are looking for a talentedIntegration Consultantto join our team and work with industry-leading platforms such asSnapLogic,MuleSoft,Boomi,or other modern integration tools. Our ideal candidate is enthusiastic about working on exciting, large-scale integration projects with global clients and having access to continuous learning, certifications, and career...

  • Technical Support Specialist

    6 days ago

    Novi Sad, Vojvodina, Serbia IN8INITY Full time €18,000 - €25,000 per year

    Company:Infinity – a dynamic team passionate about delivering exceptional customer experiences and smart tech solutions.About the Role:We are looking for aTechnical Support Specialistto join our growing team in Novi Sad. You'll be on the front lines, helping clients solve technical issues, configure VoIP systems, and ensure smooth operation of software,...

  • Technical Support Agent

    2 weeks ago

    Novi Sad, Vojvodina, Serbia Telekom Srbija Full time 15,000 - 30,000 per year

    Helping customers set up, troubleshooting, and maintaining telecommunication services.Providing technical guidance and support through phone.Ensuring smooth network operation and delivering high-quality customer service.

  • Technical Operation Specialist- Junior

    1 week ago

    Novi Sad, Vojvodina, Serbia Fiscal Solutions Full time €20,000 - €40,000 per year

    We're hiring: Junior Technical Operations Specialist – Novi SadAre you a tech-savvy problem solver who enjoys working with people as much as with systems?We're looking for aJunior Technical Operations Specialistto join our team in Novi Sad and provide technical assistance to our international clients who use our fiscal software solutions.About usFiscal...

  • Senior Oracle Cloud ERP Functional Consultant

    1 week ago

    Novi Sad, Vojvodina, Serbia Alithya Full time €40,000 - €80,000 per year

    Company DescriptionOur mission, your futureAs a global network of trusted advisors, we create cutting-edge technological solutions to overcome today's challenges and anticipate tomorrow's needs. It all starts with the collaboration of a diverse team of passionate innovators, each driven to make a difference. Together, we challenge the status quo and push...

  • Support Engineer

    2 weeks ago

    Novi Sad, Vojvodina, Serbia Rationale Information Technologies Full time €20,000 - €40,000 per year

    We are looking for aSupport Engineer(Level 2 Technical Support) Working in a Level 2 Support position, we expect you to have an excellent knowledge of the system we are developing and accordingly be able to assist the client in solving specific technical problems.Also, we need a proactive team member who will help us with the constant improvement of...

  • Technical Content Writer

    4 days ago

    Novi Sad, Vojvodina, Serbia rt-rk Full time €30,000 - €60,000 per year

    Location: Novi SadYour role would include:Generating high-quality content to support RT-RK's marketing efforts across multiple channels, including: corporate websites, LinkedIn, external PR outlets, customer-facing presentations  Collaboration with technical teams through interviews and briefings on project-related topics      Developing content...