Medical Contact Center Assistant

3 days ago

Belgrade, Central Serbia Fortrea Full time €20,000 - €60,000 per year

Looking for a dynamic, remote role with a global CRO? Become our new Medical Contact Center Assistant

If you have educational background in healthcare, speak fluent English and French and are wiling to work 3pm -12pm (CET) then this is the perfect role for you

Summary of Responsibilities:

  • To respond to medical information queries/product quality complaints/general queries that may be received over the telephone call, email, fax etc.

  • Receive information, record, and report Adverse Drug Reaction in timelines (according to the regulations and to internal WI/SOPs) that may be received over telephone calls, email, fax etc.

  • Perform and support different activities as assigned – tracking various types of information and metrics, ongoing QC of defined process steps, training, reconciliation of data from multiple sources.

  • All other duties as needed or assigned.

Qualifications (Minimum Required):

  • Non-degree + 3-4 years relevant experience** (or 1 yr. safety experience) *

  • Associate degree + 2-3 years relevant experience** (or 1 yr. safety experience) *

  • BS/BA.

  • MA/MS/PharmD.

  • Bachelor's or Master's in Pharmacy or Life Science or Medical Science or related area.

  • Fortrea may consider relevant and equivalent experience in lieu of educational requirements.

  • *Safety experience includes actual experience processing AE/SAE reports, generating narratives, queries, working within safety databases, and experience with regulatory submissions.

  • **Relevant experience includes experience in the pharmaceutical, biotechnology, or CRO industry, partly in related areas such as Medical Affairs, Clinical Data Entry and Clinical Data Management, Clinical Data Monitor, Regulatory Affairs, or Quality Assurance.

Language advantage: Your C1 or higher proficiency in French is obligatory
 

Experience (Minimum Required):

  • Good written and verbal communication skills.

  • Good understanding of regulatory requirements, good Pharmacovigilance practices and ICH GCP guidelines.

  • Technical proficiency with Microsoft Office suite applications.

  • High degree of accuracy with attention to detail.

  • Functions as a team player.

  • Ability to work independently with moderate supervision.

Preferred Qualifications Include:

  • Degree preferred to be in one or more of the following disciplines: Biological Sciences, Pharmacy, Nursing, Life Sciences, and Chemistry.

Learn more about our EEO & Accommodations request here.

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